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~person:"Balaji, M. S."
~person:"Prybutok, Victor R."
~subject:"Vertrauen"
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Vertrauen
Dienstleistungsqualität
59
Service quality
59
Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
20
Relationship marketing
20
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
10
Complaint management
10
Fast-food industry
8
Schnellgastronomie
8
Product quality
7
Produktqualität
7
USA
7
United States
7
Gastronomie
6
Hospital
6
Krankenhaus
6
PLS-SEM
6
Restaurant industry
6
Service failure
6
Viral marketing
5
Virales Marketing
5
service quality
5
Confidence
4
Customer service
4
Kundenservice
4
Perception
4
Wahrnehmung
4
Arbeitszufriedenheit
3
Brand management
3
China
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Comparison
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Einzelhandel
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Balaji, M. S.
Prybutok, Victor R.
Usman, Osly
9
Beck, Adrian
5
Han, Heesup
4
Kerschbamer, Rudolf
4
Qiu, Jianying
4
Sutter, Matthias
4
Akhtar, Nadeem
3
Cheah, Jun-Hwa
3
Lu, Susan Feng
3
Mancini, Anna Laura
3
Osman, Zahir
3
Rather, Raouf Ahmad
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Rui, Huaxia
3
Van Tonder, Estelle
3
Abu Bakar bin Abdul Hamid
2
Adam, Muhammad
2
Aghazadeh, Sanaz
2
Ahmad, Bilal
2
Anish, M. N.
2
Basso, Kenny
2
Biswas, Abhijeet
2
Bolton, Gary E.
2
Cafferata, Fernando G.
2
Camussi, Silvia
2
Choi, Beom Joon
2
DeWitt, Tom
2
Dhanish, P. B.
2
Ding, May-Ching
2
Duff, Angus
2
Esmaeilpour, Majid
2
Etemad-Sajadi, Reza
2
Fan, Tijun
2
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2
Gabay, Gillie
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Gudergan, Siegfried
2
Guo, Xin
2
Gursoy, Dogan
2
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2
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Journal of strategic marketing
2
International journal of services and standards
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
4
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1
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
2
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
3
Effects of human agent
service
quality
in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10009618024
Saved in:
4
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
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