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~person:"Balaji, M. S."
~person:"Walsh, Gianfranco"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer satisfaction"
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Virales Marketing
Customer satisfaction
30
Kundenzufriedenheit
30
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
17
Consumer behaviour
17
Konsumentenverhalten
17
Relationship marketing
17
Beschwerdemanagement
8
Complaint management
8
Viral marketing
6
Service failure
5
Confidence
4
Customer service
4
Kundenservice
4
Vertrauen
4
Arbeitszufriedenheit
3
Interaction quality
3
Job satisfaction
3
Lieferantenmanagement
3
Satisfaction
3
Supplier relationship management
3
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2
Brand
2
Brand image
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Brand management
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Gerechtigkeit
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Markenartikel
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Article in journal
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English
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Balaji, M. S.
Walsh, Gianfranco
Bilgihan, Anil
5
Liu, Chih-Hsing
4
Mariani, Marcello M.
4
Sparks, Beverley
4
Borghi, Matteo
3
Bradley, Graham L.
3
Casidy, Riza
3
Gil Saura, Irene
3
Han, Heesup
3
Hsu, Maxwell K.
3
Jayawardhena, Chanaka
3
Karjaluoto, Heikki
3
Kim, Jong Min
3
Lassar, Walfried M.
3
Law, Chun Hung Roberts
3
Li, Hengyun
3
Li, Hongxiu
3
Liang, Sai
3
Loureiro, Sandra Maria Correia
3
Moliner-Velázquez, Beatriz
3
Ranaweera, Chatura
3
Román, Sergio
3
Roy, Sanjit
3
Sreejesh, S.
3
Xu, Xun
3
Yu, Jongsik
3
Akbari, Mohsen
2
Anusree, M. R.
2
Arora, Nupur
2
Aslam, Wajeeha
2
Baah, Nancy Grace
2
Bagherzadeh, Ramin
2
Berezina, Katerina
2
Bhattacharya, Arijit
2
Binh Giang Nguyen
2
Bujisic, Milos
2
Caillier, James Gerard
2
Camilleri, Mark Anthony
2
Caruana, Albert
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European journal of marketing : EJM
2
Journal of business research : JBR
2
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
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ECONIS (ZBW)
6
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
3
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
4
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
5
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
6
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
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