//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Balaji, M. S."
~subject:"Employee retention"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Zufriedenheit"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Employee retention
Kundenzufriedenheit
Tourism employees
Customer satisfaction
17
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
5
Complaint management
5
Service failure
5
Viral marketing
5
Virales Marketing
5
Arbeitszufriedenheit
3
Interaction quality
3
Job satisfaction
3
Lieferantenmanagement
3
Satisfaction
3
Supplier relationship management
3
Brand image
2
Brand management
2
Confidence
2
Customer orientation
2
India
2
Indien
2
Markenführung
2
Markenimage
2
Perceived justice
2
Quality management
2
Qualitätsmanagement
2
Vertrauen
2
Word-of-mouth
2
trust
2
Airline
1
Airline industry
1
Arbeitsleistung
1
Arbeitsverhalten
1
Brand
1
Brand betrayal
1
Brand disappointment
1
more ...
less ...
Online availability
All
Undetermined
12
Free
1
Type of publication
All
Article
16
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Language
All
English
17
Author
All
Balaji, M. S.
Han, Heesup
71
Karatepe, Osman M.
42
Homburg, Christian
41
Mattila, Anna S.
38
Svensson, Göran
33
Wong, IpKin Anthony
31
Mittal, Vikas
30
Usman, Osly
30
Aksoy, Lerzan
27
Prentice, Catherine
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Hyun, Sunghyup Sean
24
Prayag, Girish
24
Prybutok, Victor R.
24
Söderlund, Magnus
23
Siddiqui, Danish Ahmed
22
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Kim, Woo Gon
20
Lee, Choong-Ki
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Huber, Frank
18
Park, Jungkun
18
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Vandenberghe, Christian
17
Wieseke, Jan
17
Amin, Muslim
16
Barnes, Donald C.
16
Bruhn, Manfred
16
Gelbrich, Katja
16
Guchait, Priyanko
16
more ...
less ...
Published in...
All
Journal of business research : JBR
5
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of consumer marketing
1
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
1
Marketing intelligence & planning
1
Service business
1
Technological forecasting & social change : an international journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
3
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
4
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
7
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
8
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
9
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
10
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->