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~person:"Balaji, M. S."
~subject:"Interaction quality"
~subject:"Job satisfaction"
~type_genre:"Article in journal"
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Interaction quality
Job satisfaction
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
11
Relationship marketing
11
Beschwerdemanagement
5
Complaint management
5
Service failure
5
Viral marketing
5
Virales Marketing
5
Arbeitszufriedenheit
3
Lieferantenmanagement
3
Satisfaction
3
Supplier relationship management
3
Brand image
2
Brand management
2
Confidence
2
Customer orientation
2
Markenführung
2
Markenimage
2
Perceived justice
2
Quality management
2
Qualitätsmanagement
2
Vertrauen
2
Word-of-mouth
2
trust
2
Airline
1
Airline industry
1
Arbeitsleistung
1
Arbeitsverhalten
1
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand recovery
1
Brand relationship quality
1
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Article in journal
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English
4
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Balaji, M. S.
Svensson, Göran
10
Evanschitzky, Heiner
5
Söderlund, Magnus
5
Briggs, Elten
4
Guchait, Priyanko
4
Han, Heesup
4
Karatepe, Osman M.
4
Lee, Choong-Ki
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Alrawadieh, Zaid
3
Altinay, Levent
3
Chen, Chun-Chu
3
Gazzoli, Gabriel
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hwang, Jinsoo
3
Høgevold, Nils
3
Kantabutra, Sooksan
3
Kim, Peter Beomcheol
3
Kopelman, Richard E.
3
Ladeira, Wagner Junior
3
Lee, JungHoon
3
Padin, Carmen
3
Peters, Mike
3
Raharjo, Hendry
3
Ramkissoon, Haywantee
3
Santini, Fernando de Oliveira
3
Treuren, Gerrit J. M.
3
Vandenberghe, Christian
3
Wangenheim, Florian von
3
Wong, IpKin Anthony
3
Abdullateef, Aliyu Olayemi
2
Agnihotri, Raj
2
Agyeiwaah, Elizabeth
2
Akdere, Mesut
2
Alola, Uju Violet
2
Araujo, Clecio Falcao
2
Arici, Hasan Evrim
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European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
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ECONIS (ZBW)
4
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
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