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~person:"Balaji, M. S."
~subject:"Internet marketing"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Internet marketing
Kundenzufriedenheit
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
14
Relationship marketing
14
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
12
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
6
Complaint management
6
Brand management
5
Markenführung
5
Online-Marketing
5
Service failure
5
Brand image
4
Confidence
4
Einzelhandel
4
Markenimage
4
Retail trade
4
Vertrauen
4
Innovation adoption
3
Innovationsakzeptanz
3
Lieferantenmanagement
3
Motivation
3
Nachhaltige Entwicklung
3
Online retailing
3
Online-Handel
3
Satisfaction
3
Social Web
3
Social web
3
Supplier relationship management
3
Sustainable consumption
3
Sustainable development
3
Word-of-mouth
3
Advertising effects
2
Arbeitszufriedenheit
2
Emerging economies
2
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Online availability
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Undetermined
12
Free
1
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Article
16
Type of publication (narrower categories)
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Article in journal
Article
Aufsatz in Zeitschrift
16
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English
16
Author
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Balaji, M. S.
Han, Heesup
55
Mattila, Anna S.
30
Bilgihan, Anil
20
Wong, IpKin Anthony
19
Wu, Luorong
18
Law, Chun Hung Roberts
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Filieri, Raffaele
16
Jang, Soocheong
16
Quach, Sara
16
Sreejesh, S.
16
Hyun, Sunghyup Sean
15
Klaus, Philipp
15
Dwivedi, Yogesh Kumar
14
Hollebeek, Linda D.
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
Prayag, Girish
13
Gustafsson, Anders
12
Ko, Eunju
12
Prybutok, Victor R.
12
Söderlund, Magnus
12
Verhoef, Peter C.
12
Amin, Muslim
11
Bang, Nguyen
11
Flavián Blanco, Carlos
11
Khan, Imran
11
Kim, Woo Gon
11
Okumus, Fevzi
11
Prashar, Sanjeev
11
Sparks, Beverley
11
Tang, Liang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Fernandes, Teresa
10
Grewal, Dhruv
10
Gursoy, Dogan
10
Ha, Hong Youl
10
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Published in...
All
Journal of business research : JBR
5
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
16
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Why consumers exaggerate in online reviews? : moral disengagement and dark personality traits
Kapoor, Payal S.
;
Balaji, M. S.
;
Maity, Moutusy
;
Jain, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012502723
Saved in:
3
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
4
Travel posts on WeChat moments : a model for eWOM effectiveness
Jiang, Yangyang
;
Rao, Yong
;
Balaji, M. S.
;
Xu, Dan Xian
- In:
Tourism analysis : an interdisciplinary tourism & …
25
(
2020
)
1
,
pp. 123-136
Persistent link: https://www.econbiz.de/10012438087
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
7
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
8
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
9
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
10
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
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