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~person:"Baraçlı, Hayri"
~person:"Bosma, Joost"
~person:"Deiana, Eusebio"
~subject:"Dienstleistungsqualität"
~subject:"public transport"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
public transport
Local public transport
3
Service quality
3
Öffentlicher Nahverkehr
3
Customer satisfaction
2
Kundenzufriedenheit
2
customer satisfaction
2
AHP
1
AHP approach
1
AHP-Verfahren
1
Delphi method
1
Delphi technique
1
Delphi-Methode
1
Fuzzy sets
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Fuzzy-Set-Theorie
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Italien
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Italy
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Measurement
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Messung
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Netherlands
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Niederlande
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Norway
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Norwegen
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Railway transport
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SERVQUAL
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Schienenverkehr
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TOPSIS
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big data
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multi-criteria decision-making
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public transportation
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the fuzzy set theory
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Aufsatz in Zeitschrift
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Baraçlı, Hayri
Bosma, Joost
Deiana, Eusebio
Currie, Graham
3
Delbosc, Alexa
3
Kroon, Leo G.
3
Srivastava, Govind Nath
3
Abdelwahed, Ayman
2
Berg, Pieter L. van den
2
Brandt, Tobias
2
Cats, Oded
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Chowdhury, Subeh
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Duleba, Szabolcs
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Edvardsson, Bo
2
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2
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2
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2
Hurk, Evelien van der
2
Ittamalla, Rajesh
2
Ivashkova, Natalia
2
Ketter, Wolfgang
2
Kumar, Daruri Venkata Srinivas
2
Maróti, Gábor
2
Matas, Anna
2
Mulder, Judith
2
Muñoz, Juan Carlos
2
Pareigis, Jörg
2
Rönnbäck, Åsa
2
Schöbel, Anita
2
Skorobogatykh, Irina
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Surmařová, Simona
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Van Lierop, Dea
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2
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Alfaro, Fernanda
1
Alves, Vanessa
1
Amberg, Bastian
1
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Interfaces : the INFORMS journal on the practice of operations research
1
International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
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2
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
3
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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