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~person:"Baraçlı, Hayri"
~person:"Bosma, Joost"
~person:"Deiana, Eusebio"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Local public transport
3
Service quality
3
Öffentlicher Nahverkehr
3
Customer satisfaction
2
Kundenzufriedenheit
2
customer satisfaction
2
AHP
1
AHP approach
1
AHP-Verfahren
1
Delphi method
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Delphi technique
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Delphi-Methode
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Fuzzy sets
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Fuzzy-Set-Theorie
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Italien
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Italy
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Measurement
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Messung
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Netherlands
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Niederlande
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Norway
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Norwegen
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Railway transport
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SERVQUAL
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Schienenverkehr
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big data
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multi-criteria decision-making
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public transportation
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the fuzzy set theory
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Aufsatz in Zeitschrift
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Baraçlı, Hayri
Bosma, Joost
Deiana, Eusebio
Srivastava, Govind Nath
3
Edvardsson, Bo
2
El-Geneidy, Ahmed
2
Ittamalla, Rajesh
2
Kumar, Daruri Venkata Srinivas
2
Muñoz, Juan Carlos
2
Pareigis, Jörg
2
Rönnbäck, Åsa
2
Van Lierop, Dea
2
Verhoef, Peter C.
2
Ambrosino, Giorgio
1
Antoniou, Constantinos
1
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1
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1
Astrini, Nidya Judhi
1
A̐berg, Annika
1
Badami, Madhav G.
1
Bakti, I Gede Mahatma Yuda
1
Barabino, Bendetto
1
Barbaresco, Gabriele
1
Bilişik, Özge Nalan
1
Boero, Marco
1
Camén, Carolina
1
Cats, Oded
1
Chaib, Rachid
1
Chaparro, Alejandra
1
Cudney, Elizabeth A.
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Cunningham, Lawrence
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Davoudi, Sara
1
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1
Dhawan, Ritu
1
Englert, Frank
1
Enquist, Bo
1
Erdoğan, Melike
1
Fellesson, Markus
1
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Interfaces : the INFORMS journal on the practice of operations research
1
International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
Saved in:
2
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
3
Measuring service quality in urban bus transport : a modified SERVQUAL approach
Barabino, Bendetto
;
Deiana, Eusebio
;
Tilocca, Proto
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 238-252
Persistent link: https://www.econbiz.de/10009655254
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