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~person:"Barnes, Donald C."
~person:"Gustafsson, Anders"
~person:"Miao, Li"
~subject:"Emotion"
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Search: subject_exact:"Customer service"
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Emotion
Customer service
24
Kundenservice
24
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungssektor
7
Service industry
7
Service encounters
5
Customer delight
4
Dienstleistung
4
Gastgewerbe
4
Hospitality industry
4
Salespeople
4
Services
4
Verkaufspersonal
4
Customer experience
3
Einzelhandel
3
Experience
3
Personality psychology
3
Persönlichkeitspsychologie
3
Retail trade
3
Service encounter
3
Social behaviour
3
Soziales Verhalten
3
Beschwerdemanagement
2
Complaint management
2
Frontline employees
2
Hospital
2
Krankenhaus
2
Satisfaction
2
Service
2
Service innovation
2
frontline employees
2
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8
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Barnes, Donald C.
Gustafsson, Anders
Miao, Li
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Wang, Mo
3
Zanger, Cornelia
3
Ashforth, Blake E.
2
Baker, Thomas L.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Diefendorff, James M.
2
Gabriel, Allison S.
2
Gong, Taeshik
2
Gouthier, Matthias
2
Han, Elizabeth
2
Han, Su-Jin
2
Hennig-Thurau, Thorsten
2
Hur, Won-Moo
2
Kleef, Gerben A. van
2
Krämer, Tobias
2
Lechner, Andreas
2
Liu, Juan
2
Ludwig, Nadine L.
2
Mitchell, Dave
2
Moon, Tae Won
2
Otero-Neira, Carmen
2
Riel, Allard C. R. van
2
Schneiderheinze, Wolfgang
2
Sirianni, Nancy J.
2
Svensson, Göran
2
Söderlund, Magnus
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Journal of business research : JBR
2
The journal of services marketing
2
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
8
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
8
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
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