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~person:"Basu, Rana"
~person:"Kumar, Raj"
~subject:"Customer satisfaction"
~subject:"KMU"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"EFQM excellence model"
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Customer satisfaction
KMU
Quality management
13
Qualitätsmanagement
13
India
10
Indien
10
SME
9
Dienstleistungsqualität
5
Service quality
5
Dienstleistungssektor
4
Service industry
4
Firm performance
3
IT
3
Information technology
3
Informationstechnik
3
SMEs
3
Unternehmenserfolg
3
quality
3
Implementation
2
Industrie
2
MCDM
2
Manufacturing industries
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Quality
2
TOPSIS
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TQM
2
implementation
2
total quality management
2
AHP
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AHP approach
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AHP-Verfahren
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Automotive industry
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Corporate culture
1
EFA
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Einführung
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Employee suggestion system
1
Entrepreneurial culture
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Entrepreneurship
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1
Erfolgsfaktor
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Aufsatz in Zeitschrift
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10
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Basu, Rana
Kumar, Raj
Shahin, Arash
10
Antony, Jiju
8
Singh, Bikram Jit
8
Sodhi, Harsimran Singh
8
Bhola, Prabha
7
Medeiros, Denise Dumke de
7
Kumar, Maneesh
6
Carvalho, Raíssa Souto Maior Corrêa de
5
Desai, Darshak A.
5
Dhall, Neelam
5
Doordarshi Singh
5
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Sinha, Neena
5
Cudney, Elizabeth A.
4
Devadasan, S. R.
4
Gremyr, Ida
4
He, Zhen
4
Khanduja, Dinesh
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Satish, K. P.
4
Svensson, Göran
4
Ahmad Jusoh
3
Bagur-Femenías, Llorenç
3
Bhatti, Rajbir
3
Boiral, Olivier
3
Bonfanti, Angelo
3
Chen, Shun-Hsing
3
Chiarini, Andrea
3
Choi, Beom Joon
3
Dabestani, Reza
3
Dalu, Rajendra S.
3
Fredendall, Lawrence D.
3
Garengo, Patrizia
3
Garg, Ajay K.
3
Garg, Dixit
3
Gupta, Himanshu
3
Harwinder Singh
3
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The IUP journal of entrepreneurship development : IJED
2
Benchmarking : an international journal
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of enterprising culture
1
Quality management journal : QMJ
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
10
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1
Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2177-2201
Persistent link: https://www.econbiz.de/10013371197
Saved in:
2
A framework of quality management practices for Indian service SMEs
Basu, Rana
;
Bhola, Prabha
;
Das, Manik Chandra
- In:
Quality management journal : QMJ
27
(
2020
)
1
,
pp. 62-75
Persistent link: https://www.econbiz.de/10012308956
Saved in:
3
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
4
Neoteric quality improvement approach in resource constrained Indian service SMEs : a concept note
Basu, Rana
;
Bhola, Prabha
;
Dan, Pranab K.
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 516-531
Persistent link: https://www.econbiz.de/10011816883
Saved in:
5
Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
Saved in:
6
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
7
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
8
Problems of quality management in small and medium enterprises : a factor analytical study
Kumar, Anil
;
Kumar, Raj
- In:
The IUP journal of entrepreneurship development : IJED
10
(
2013
)
1
,
pp. 67-78
Persistent link: https://www.econbiz.de/10009756790
Saved in:
9
Implementation of total quality management in small and medium enterprises : an analysis of the problems based on demographic variables
Kumar, Raj
- In:
The IUP journal of entrepreneurship development : IJED
10
(
2013
)
4
,
pp. 44-52
Persistent link: https://www.econbiz.de/10010250758
Saved in:
10
TQM success factors in North Indian manufacturing and service industries
Kumar, Raj
;
Garg, Dixit
;
Garg, T. K.
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 36-46
Persistent link: https://www.econbiz.de/10008938684
Saved in:
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