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~person:"Benoit, Sabine"
~person:"Gallan, Andrew S."
~person:"Lay, Gunter"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistungen"
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Dienstleistung
12
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12
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4
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Benoit, Sabine
Gallan, Andrew S.
Lay, Gunter
Edvardsson, Bo
14
Witell, Lars
13
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11
Vargo, Stephen L.
11
Kowalkowski, Christian
9
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8
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8
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7
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7
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7
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6
Grönroos, Christian
6
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6
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6
Kindström, Daniel
6
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6
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6
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6
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6
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6
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5
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5
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5
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5
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4
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4
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4
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4
Brodie, Roderick J.
4
Chen, Ja-Shen
4
Chen, Ja-shen
4
Falvey, Rodney E.
4
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Journal of business research : JBR
3
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2
The journal of services marketing
2
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2
AMS review : official publication of the Academy of Marketing Science
1
In: Mitteilungen aus der Produktionsinnovationserhebung
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ECONIS (ZBW)
12
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1
Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises
Gallan, Andrew S.
;
Helkkula, Anu
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
1/2
,
pp. 85-101
Persistent link: https://www.econbiz.de/10013401686
Saved in:
2
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
3
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors
Benoit, Sabine
;
Baker, Thomas L.
;
Bolton, Ruth N.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 219-227
Persistent link: https://www.econbiz.de/10011745282
Saved in:
6
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
7
Understanding on-the-go consumption : identifying and quantifying its determinants
Benoit, Sabine
;
Schäfers, Tobias
;
Heider, Raphael
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 32-42
Persistent link: https://www.econbiz.de/10011528499
Saved in:
8
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
9
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
10
Challenges of measuring service productivity in innovative, knowledge-intensive business services
Biege, Sabine
;
Lay, Gunter
;
Zanker, Christoph
;
Schmall, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 378-391
Persistent link: https://www.econbiz.de/10009732863
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