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~person:"Bilgihan, Anil"
~person:"Homburg, Christian"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Relationship marketing"
~type:"article"
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Consumer behaviour
Relationship marketing
Konsumentenverhalten
122
Beziehungsmarketing
112
Customer satisfaction
67
Kundenzufriedenheit
67
Dienstleistungsqualität
49
Service quality
49
Theorie
39
Theory
39
Beschwerdemanagement
29
Complaint management
29
Hotel industry
27
Hotellerie
27
Marketing management
27
Marketingmanagement
27
Gastronomie
25
Restaurant industry
25
Deutschland
24
Germany
24
Lieferantenmanagement
24
Supplier relationship management
24
Corporate Social Responsibility
22
Corporate social responsibility
22
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22
United States
22
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18
Hospitality industry
18
Erfolgsfaktor
17
Success factor
17
Brand management
16
Markenführung
16
Internet marketing
14
Online-Marketing
14
Viral marketing
14
Virales Marketing
14
Emotion
13
Preismanagement
13
Pricing strategy
13
Brand image
12
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84
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2
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Book / Working Paper
54
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151
Aufsatz in Zeitschrift
151
Aufsatz im Buch
35
Book section
35
Language
All
English
135
German
51
Author
All
Bilgihan, Anil
Homburg, Christian
Mattila, Anna S.
Han, Heesup
106
Bruhn, Manfred
77
Kumar, V.
66
Loureiro, Sandra Maria Correia
54
Jang, Soocheong
52
Hollebeek, Linda D.
51
Herrmann, Andreas
50
Phau, Ian
50
Walsh, Gianfranco
48
Gierl, Heribert
44
Verhoef, Peter C.
43
Gil Saura, Irene
42
Huber, Frank
41
Khare, Arpita
41
Vrontis, Demetris
41
Smith, Alan D.
40
Bang, Nguyen
39
Hyun, Sunghyup Sean
39
Palmatier, Robert W.
36
Prentice, Catherine
36
Thaichon, Park
36
Dwivedi, Yogesh Kumar
35
Ko, Eunju
34
Svensson, Göran
34
Bauer, Hans H.
33
Grewal, Dhruv
33
Wong, IpKin Anthony
33
Rahman, Zillur
32
Bagozzi, Richard P.
31
Krafft, Manfred
31
Wiedmann, Klaus-Peter
31
Sarkar, Abhigyan
30
Balaji, M. S.
29
Evanschitzky, Heiner
29
Melewar, T. C.
29
Quach, Sara
29
Swoboda, Bernhard
29
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International journal of hospitality management
34
International journal of contemporary hospitality management
9
Journal of hospitality marketing & management
9
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
8
The journal of services marketing
8
Journal of business research : JBR
7
Journal of marketing
7
Journal of the Academy of Marketing Science
7
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
7
Die Betriebswirtschaft : DBW
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Marketing : ZFP ; journal of research and management
5
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
4
Journal of service management
4
Cornell hospitality quarterly : CQ
3
Journal of retailing and consumer services
3
Journal of revenue and pricing management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Tourism management : research, policies, practice
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Harvard-Business-Manager : das Wissen der Besten
2
Journal of business economics : JBE
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
The journal of product & brand management
2
Tourism review : the official journal of the AIEST
2
Controlling des Strukturwandels : Standortflexibilität und Kundenzufriedenheit schaffen
1
Die Kausalanalyse : ein Instrument der empirischen betriebswirtschaftlichen Forschung
1
Dienstleistungsökonomie : Beiträge zu einer theoretischen Fundierung
1
Distribution im Aufbruch : Bestandsaufnahme und Perspektiven
1
Empirische Organisations- und Entscheidungsforschung : Ansätze, Befunde, Methoden ; Festschrift zum 60. Geburtstag von Herrn Professor Dr. Rolf Bronner; mit 26 Tabellen
1
Erfolgreich mit den Großen des Marketings : [Best of Marketing]
1
Erfolgsfaktoren der Markenführung : Know-how aus Forschung und Management
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Handbook of hospitality marketing management
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Innovation und Investition
1
International journal of consumer studies
1
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ECONIS (ZBW)
186
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1
Consumer perception of
knowledge
-sharing in travel-related online social networks
Bilgihan, Anil
;
Barreda, Albert
;
Okumus, Fevzi
;
Nusair, …
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 287-296
Persistent link: https://www.econbiz.de/10011418426
Saved in:
2
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
3
A holistic assessment of eWOM
management
effectiveness with agent-based modeling
Zhang, Ye
;
Gao, Jie
;
Bilgihan, Anil
;
Lorenz, Melanie
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 785-827
Persistent link: https://www.econbiz.de/10013546082
Saved in:
4
Tolerating and managing failure: an organizational perspective on customer reacquisition
management
Vomberg, Arnd
;
Homburg, Christian
;
Gwinner, Olivia
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 117-136
Persistent link: https://www.econbiz.de/10012271507
Saved in:
5
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
6
Why travellers share information online : a model of trust, innovativeness and loyalty in Generation Y travellers
Sukhu, Anupama
;
Bilgihan, Anil
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10010432185
Saved in:
7
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
8
A double whammy effect of ethnicity and gender on consumer responses to
management
level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
9
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
10
Revenue
management
in the context of movie theaters : is it fair?
Choi, Choongbeom
;
Jeong, Miyoung
;
Mattila, Anna S.
- In:
Journal of revenue and pricing management
14
(
2015
)
2
,
pp. 72-83
Persistent link: https://www.econbiz.de/10011309183
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