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~person:"Bilgihan, Anil"
~person:"Mattila, Anna S."
~person:"Quach, Sara"
~person:"Sesé, F. Javier"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Website"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Beziehungsmarketing
Konsumentenverhalten
Website
Consumer behaviour
169
Relationship marketing
68
Customer satisfaction
56
Kundenzufriedenheit
56
Dienstleistungsqualität
50
Service quality
50
Gastronomie
21
Restaurant industry
21
Beschwerdemanagement
19
Complaint management
19
Internet marketing
18
Online-Marketing
18
Emotion
17
Corporate Social Responsibility
15
Corporate social responsibility
15
Hotel industry
15
Hotellerie
15
Brand management
14
Markenführung
14
Viral marketing
14
Virales Marketing
14
Advertising
12
Advertising effects
12
Experiment
12
Werbewirkung
12
Preismanagement
11
Pricing strategy
11
Social Web
11
Social web
11
Online retailing
10
Online-Handel
10
Werbung
10
Customer service
9
Kundenbindungsprogramm
9
Kundenservice
9
Loyalty program
9
Brand image
8
Confidence
8
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Online availability
All
Undetermined
120
Free
5
Type of publication
All
Article
169
Type of publication (narrower categories)
All
Article in journal
167
Aufsatz in Zeitschrift
167
Aufsatz im Buch
2
Book section
2
Language
All
English
169
Author
All
Bilgihan, Anil
Mattila, Anna S.
Quach, Sara
Sesé, F. Javier
Han, Heesup
115
Belk, Russell W.
107
Grunert, Klaus G.
92
Lusk, Jayson L.
82
Huber, Frank
81
Phau, Ian
80
Gierl, Heribert
78
Bauer, Hans H.
77
Herrmann, Andreas
76
Usman, Osly
76
Sheth, Jagdish N.
74
Wiedmann, Klaus-Peter
73
Grewal, Dhruv
69
Khare, Arpita
69
Bagozzi, Richard P.
67
Dwivedi, Yogesh Kumar
66
Loureiro, Sandra Maria Correia
65
Nayga, Rodolfo M.
65
Foxall, Gordon R.
63
Septianto, Felix
63
Wansink, Brian
63
Agarwal, Sumit
62
Stavins, Joanna
61
Paul, Justin
58
Jang, Soocheong
57
Janssen, Maarten C. W.
55
Laroche, Michel
55
Verhoef, Peter C.
55
Ko, Eunju
54
Pelsmacker, Patrick de
54
Chintagunta, Pradeep K.
53
Warlop, Luk
53
Thøgersen, John
51
Walsh, Gianfranco
51
Krishna, Aradhna
50
Rajagopal
50
Rock, Bram de
48
Hollebeek, Linda D.
47
Kim, Jungkeun
47
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International journal of hospitality management
31
Journal of retailing and consumer services
12
International journal of contemporary hospitality management
9
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The journal of services marketing
7
Journal of hospitality marketing & management
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
Journal of service management
4
Journal of service research
4
Services marketing quarterly
4
The Cornell hospitality quarterly
4
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of retailing
3
Journal of revenue and pricing management
3
Journal of service research : JSR
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
International journal of advertising : the review of marketing communications
2
International journal of consumer studies
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of consumer behaviour
2
Journal of the Academy of Marketing Science
2
Journal of travel and tourism marketing
2
The journal of product & brand management
2
Tourism review : the official journal of the AIEST
2
Australasian marketing journal
1
Customer engagement marketing
1
European journal of marketing
1
European management review : the journal of the European Academy of Management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of destination marketing & management
1
Journal of financial services marketing : JFSM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
169
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169
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1
Antecedents and consequences of panic buying : the case of COVID-19
Prentice, Catherine
;
Quach, Sara
;
Thaichon, Park
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 132-146
Persistent link: https://www.econbiz.de/10012808005
Saved in:
2
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
3
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
4
Understanding high-involvement product purchase through an innovative machine learning approach : a case of housing type choice
Arachchige, Jaliya Amarasinghe
;
Quach, Sara
;
Roca, Eduardo
- In:
Journal of consumer behaviour
21
(
2022
)
5
,
pp. 1057-1074
Persistent link: https://www.econbiz.de/10013413121
Saved in:
5
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
6
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
7
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
8
Ethnicity in advertising and millennials : the role of social identity and social distinctiveness
Shao, Wei
;
Zhang, Yunen
;
Cheng, Anni
;
Quach, Sara
; …
- In:
International journal of advertising : the review of …
42
(
2023
)
8
,
pp. 1377-1418
Persistent link: https://www.econbiz.de/10014450218
Saved in:
9
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
10
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
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