//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bloom, Nicholas"
~person:"Prentice, Catherine"
~subject:"Dienstleistungsqualität"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beziehungsmarketing
30
Relationship marketing
30
Service quality
29
Consumer behaviour
24
Konsumentenverhalten
24
Customer satisfaction
22
Kundenzufriedenheit
22
Management
20
Gambling
16
Glücksspiel
16
Productivity
13
Firm performance
12
Unternehmenserfolg
12
Intelligence
11
Intelligenz
11
Produktivität
11
Brand management
9
Markenführung
9
Welt
9
World
9
Customer engagement
8
Emotion
8
Brand image
7
Markenimage
7
USA
7
United States
7
Artificial intelligence
6
Customer loyalty
6
Emotional intelligence
6
Künstliche Intelligenz
6
Southeast Asia
6
Südostasien
6
Arbeitsleistung
5
Customer integration
5
Customer service
5
Großbritannien
5
Hotel industry
5
Hotellerie
5
India
5
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
Book / Working Paper
9
Type of publication (narrower categories)
All
Article in journal
29
Aufsatz in Zeitschrift
29
Language
All
English
29
Author
All
Bloom, Nicholas
Prentice, Catherine
Mattila, Anna S.
30
Han, Heesup
28
Prybutok, Victor R.
24
McColl-Kennedy, Janet R.
23
Bruhn, Manfred
22
Shahin, Arash
18
Edvardsson, Bo
17
Sharma, Piyush
17
Gong, Taeshik
14
Gustafsson, Anders
14
Jang, Soocheong
14
Klaus, Philipp
14
Balaji, M. S.
13
Gil Saura, Irene
13
Grégoire, Yany
13
Guchait, Priyanko
13
Marimon, Frederic
13
Patterson, Paul G.
13
Wirtz, Jochen
13
McFadden, Kathleen L.
12
Quach, Sara
12
Witell, Lars
12
Park, Jungkun
11
Sparks, Beverley
11
Sreejesh, S.
11
Wong, IpKin Anthony
11
Antony, Jiju
10
Cudney, Elizabeth A.
10
Hollebeek, Linda D.
10
Hyun, Sunghyup Sean
10
Lee, Jin-soo
10
Svensson, Göran
10
Van Vaerenbergh, Yves
10
Gursoy, Dogan
9
Izogo, Ernest Emeka
9
Miao, Li
9
Qu, Hailin
9
Rahman, Zillur
9
Ro, Heejung
9
more ...
less ...
Published in...
All
Journal of retailing and consumer services
10
International journal of hospitality management
5
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Services marketing quarterly
2
Health economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
The economic journal : the journal of the Royal Economic Society
1
The journal of business & industrial marketing
1
The review of economic studies
1
more ...
less ...
Source
All
ECONIS (ZBW)
29
Showing
1
-
10
of
29
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Supply chain
management
in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
6
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
7
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
Does
management
matter in schools?
Bloom, Nicholas
;
Lemos, Renata
;
Sadun, Raffaella
;
Van …
- In:
The economic journal : the journal of the Royal …
125
(
2015
)
584
,
pp. 647-674
Persistent link: https://www.econbiz.de/10011396515
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->