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~person:"Bloom, Nicholas"
~person:"Rahman, Zillur"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Consumer behaviour
24
Konsumentenverhalten
24
Brand management
20
Markenführung
20
Beziehungsmarketing
19
Management
19
Relationship marketing
19
India
18
Indien
18
Bibliometrics
16
Bibliometrie
16
Corporate Social Responsibility
16
Corporate social responsibility
16
Firm performance
16
Unternehmenserfolg
16
Brand image
14
Markenimage
14
Quality management
14
Qualitätsmanagement
14
Productivity
13
Service quality
12
Brand
11
Produktivität
11
Markenartikel
10
Customer integration
9
Dienstleistungssektor
9
Innovation
9
Kundenintegration
9
Nachhaltige Entwicklung
9
Service industry
9
Sustainable development
9
Welt
9
World
9
Innovation management
8
Innovationsmanagement
8
Internet marketing
8
Nachhaltigkeit
8
Online-Marketing
8
Sustainability
8
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11
Aufsatz in Zeitschrift
11
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1
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English
12
Author
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Bloom, Nicholas
Rahman, Zillur
Mattila, Anna S.
30
Han, Heesup
28
Prentice, Catherine
26
Prybutok, Victor R.
24
McColl-Kennedy, Janet R.
23
Bruhn, Manfred
22
Shahin, Arash
18
Edvardsson, Bo
17
Sharma, Piyush
17
Gong, Taeshik
14
Gustafsson, Anders
14
Jang, Soocheong
14
Klaus, Philipp
14
Balaji, M. S.
13
Gil Saura, Irene
13
Grégoire, Yany
13
Guchait, Priyanko
13
Marimon, Frederic
13
Patterson, Paul G.
13
Wirtz, Jochen
13
McFadden, Kathleen L.
12
Quach, Sara
12
Witell, Lars
12
Park, Jungkun
11
Sparks, Beverley
11
Sreejesh, S.
11
Wong, IpKin Anthony
11
Antony, Jiju
10
Cudney, Elizabeth A.
10
Hollebeek, Linda D.
10
Hyun, Sunghyup Sean
10
Lee, Jin-soo
10
Svensson, Göran
10
Van Vaerenbergh, Yves
10
Gursoy, Dogan
9
Izogo, Ernest Emeka
9
Miao, Li
9
Qu, Hailin
9
Ro, Heejung
9
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Published in...
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European business review : EBR ; the official journal of the International Management Centres, Europe
1
Handbook of research on customer engagement
1
Health economics
1
International journal of business excellence
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of services and operations management
1
Journal of retailing and consumer services
1
Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
1
The economic journal : the journal of the Royal Economic Society
1
The review of economic studies
1
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ECONIS (ZBW)
12
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12
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1
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
2
Does
management
matter in schools?
Bloom, Nicholas
;
Lemos, Renata
;
Sadun, Raffaella
;
Van …
- In:
The economic journal : the journal of the Royal …
125
(
2015
)
584
,
pp. 647-674
Persistent link: https://www.econbiz.de/10011396515
Saved in:
3
Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences
Islam, Jamid Ul
;
Hollebeek, Linda D.
;
Rahman, Zillur
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 277-285
Persistent link: https://www.econbiz.de/10012114161
Saved in:
4
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
5
An empirical investigation of relationship between total quality
management
practices and quality performance in Indian service companies
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 280-318
Persistent link: https://www.econbiz.de/10009730003
Saved in:
6
The effect of CSR on consumer behavioral responses after service failure and recovery
Fatma, Mobin
;
Khan, Imran
;
Rahman, Zillur
- In:
European business review : EBR ; the official journal …
28
(
2016
)
5
,
pp. 583-599
Persistent link: https://www.econbiz.de/10011588576
Saved in:
7
Modern
management
practices and hospital admissions
McConnell, K. John
;
Lindrooth, Richard C.
;
Wholey, Douglas
- In:
Health economics
25
(
2016
)
4
,
pp. 470-485
Persistent link: https://www.econbiz.de/10011541849
Saved in:
8
Survey on the usage of total quality
management
tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
Saved in:
9
Identification and prioritization of barriers to total quality
management
implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
10
Total quality
management
and service quality : an exploratory study of quality
management
practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
Saved in:
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