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~person:"Bloom, Nicholas"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
~type:"article"
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Search: subject:"Management"
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Dienstleistungsqualität
Consumer behaviour
21
Konsumentenverhalten
21
Management
19
Relationship marketing
16
Beziehungsmarketing
15
Brand management
15
Markenführung
15
Service quality
14
Brand image
13
Markenimage
13
Productivity
13
Produktivität
11
Brand
10
Customer satisfaction
10
Kundenzufriedenheit
10
Markenartikel
10
Firm performance
9
Unternehmenserfolg
9
Welt
9
World
9
Computerspiel
7
Video game
7
Advertising effects
6
India
6
Indien
6
Internet marketing
6
Online-Marketing
6
USA
6
United States
6
Werbewirkung
6
Beschwerdemanagement
5
Complaint management
5
Großbritannien
5
United Kingdom
5
Viral marketing
5
Virales Marketing
5
Deutschland
4
Estimation
4
Germany
4
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9
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14
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14
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English
14
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Bloom, Nicholas
Sreejesh, S.
Mattila, Anna S.
30
Han, Heesup
28
Prentice, Catherine
26
Prybutok, Victor R.
24
McColl-Kennedy, Janet R.
23
Bruhn, Manfred
22
Shahin, Arash
18
Edvardsson, Bo
17
Sharma, Piyush
17
Gong, Taeshik
14
Gustafsson, Anders
14
Jang, Soocheong
14
Klaus, Philipp
14
Balaji, M. S.
13
Gil Saura, Irene
13
Grégoire, Yany
13
Guchait, Priyanko
13
Marimon, Frederic
13
Patterson, Paul G.
13
Wirtz, Jochen
13
McFadden, Kathleen L.
12
Quach, Sara
12
Witell, Lars
12
Park, Jungkun
11
Sparks, Beverley
11
Wong, IpKin Anthony
11
Antony, Jiju
10
Cudney, Elizabeth A.
10
Hollebeek, Linda D.
10
Hyun, Sunghyup Sean
10
Lee, Jin-soo
10
Svensson, Göran
10
Van Vaerenbergh, Yves
10
Gursoy, Dogan
9
Izogo, Ernest Emeka
9
Miao, Li
9
Qu, Hailin
9
Rahman, Zillur
9
Ro, Heejung
9
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International journal of hospitality management
2
Journal of strategic marketing
2
Health economics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of retail and distribution management
1
Journal of Indian business research
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Management research review
1
The economic journal : the journal of the Royal Economic Society
1
The review of economic studies
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
14
Showing
1
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10
of
14
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date (oldest first)
1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
4
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
5
Digital healthcare retail : role of presence in creating patients' experience
Sreejesh, S.
;
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10012798300
Saved in:
6
Does
management
matter in schools?
Bloom, Nicholas
;
Lemos, Renata
;
Sadun, Raffaella
;
Van …
- In:
The economic journal : the journal of the Royal …
125
(
2015
)
584
,
pp. 647-674
Persistent link: https://www.econbiz.de/10011396515
Saved in:
7
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
8
Modern
management
practices and hospital admissions
McConnell, K. John
;
Lindrooth, Richard C.
;
Wholey, Douglas
- In:
Health economics
25
(
2016
)
4
,
pp. 470-485
Persistent link: https://www.econbiz.de/10011541849
Saved in:
9
Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar
;
Sreejesh, S.
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
Saved in:
10
Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.
;
Sarkar, Abhigyan
;
Pradhan, Sudeepta
- In:
Management research review
39
(
2016
)
8
,
pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
Saved in:
1
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