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~person:"Bonn, Mark Andrew"
~person:"Bufquin, Diego"
~person:"Cheng, Ching-Chan"
~subject:"Career development"
~subject:"Kundenzufriedenheit"
~subject:"Tourismusberufe"
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Search: subject_exact:"Gaststätte"
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Career development
Kundenzufriedenheit
Tourismusberufe
Gastronomie
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Restaurant industry
19
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
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Customer satisfaction
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Arbeitszufriedenheit
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Employee retention
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Bonn, Mark Andrew
Bufquin, Diego
Cheng, Ching-Chan
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Kim, Wansoo
5
Ok, Chihyung
5
Park, Jeong-Yeol
5
Song, Hanqun
5
Ahn, Jiseon
4
Cho, Meehee
4
Guéguen, Nicolas
4
Ha, Jooyeon
4
Jacob, Céline
4
Lin, Ingrid Y.
4
Namkung, Young
4
Prybutok, Victor R.
4
Qu, Hailin
4
Brewster, Zachary W.
3
Chen, Han
3
DiPietro, Robin B.
3
Ha, Hong Youl
3
Hight, S. Kyle
3
Jayaraman, Sarumathi
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Netessine, Serguei
3
Noone, Breffni M.
3
Orlowski, Marissa
3
Park, Soona
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Seo, Soobin
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Tan, Tom Fangyun
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International journal of hospitality management
4
Journal of hospitality marketing & management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of contemporary hospitality management
1
The Cornell hospitality quarterly
1
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1
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
2
Employee work status, mental health, substance use, and career turnover intentions : an examination of restaurant employees during COVID-19
Bufquin, Diego
;
Park, Jeong-Yeol
;
Back, Robin M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435882
Saved in:
3
How can the solo dining experience be enhanced? : focusing on perceived territoriality
Moon, Soyeon
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293841
Saved in:
4
What drives experiential loyalty toward smart restaurants? : the case study of KFC in Beijing
Wu, Hung-Che
;
Cheng, Ching-Chan
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 151-177
Persistent link: https://www.econbiz.de/10011848335
Saved in:
5
The influence of restaurant co-workers' perceived warmth and competence on employees' turnover intentions : the mediating role of job attitudes
Bufquin, Diego
;
DiPietro, Robin B.
;
Orlowski, Marissa
; …
- In:
International journal of hospitality management
60
(
2017
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011640207
Saved in:
6
Effects of social perceptions and organizational commitment on restaurant performance
Bufquin, Diego
;
DiPietro, Robin B.
;
Park, Jeong-Yeol
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 752-769
Persistent link: https://www.econbiz.de/10011784024
Saved in:
7
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
8
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
9
Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan
;
Tsai, Ming-Chun
;
Lin, Shu-Ping
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
Saved in:
10
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
;
Cheng, Ching-Chan
;
Hsu, Fu-Sung
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
Saved in:
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