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~person:"Brady, Michael K."
~person:"McColl-Kennedy, Janet R."
~subject:"Beziehungsmarketing"
~subject:"Geschenk"
~subject:"Innovation management"
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Search: subject:"Dienstleistungssektor"
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Beziehungsmarketing
Geschenk
Innovation management
Dienstleistungssektor
17
Service industry
17
Relationship marketing
10
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Dienstleistung
7
Consumer behaviour
6
Konsumentenverhalten
6
Services
6
Customer service
5
Kundenservice
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Dienstleistungsmarketing
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Services marketing
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Customer experience
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Service innovation
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Work behaviour
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Betriebliche Wertschöpfung
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frontline employees
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machine learning
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service research priorities
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stakeholders
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transformative service research
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Brady, Michael K.
McColl-Kennedy, Janet R.
Witell, Lars
12
Gallouj, Fai͏̈z
10
Edvardsson, Bo
8
Gustafsson, Anders
8
Kowalkowski, Christian
8
Miles, Ian D.
8
Bruhn, Manfred
7
Büttgen, Marion
7
Aas, Tor Helge
6
Corsten, Hans
6
Grabowski, Wojciech
6
Hennig-Thurau, Thorsten
6
Kindström, Daniel
6
Mention, Anne-Laure
6
Szczygielski, Krzysztof
6
Toivonen, Marja
6
Aboal, Diego
5
Anning-Dorson, Thomas
5
Gouthier, Matthias H. J.
5
Huang, Ming-Hui
5
Jaakkola, Elina
5
Jaffe, Adam B.
5
Kristensson, Per
5
Le, Trinh
5
Raddats, Chris
5
Barnes, Donald C.
4
Cainelli, Giulio
4
Carrubbo, Luca
4
Chase, Richard B.
4
Chesbrough, Henry William
4
Choi, Baeho
4
Djellal, Faridah
4
Gomes, Giancarlo
4
Helm, Roland
4
Herstatt, Cornelius
4
Izogo, Ernest Emeka
4
Koch, Andreas
4
Mangiarotti, Giovanni
4
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Journal of service management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of marketing
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
10
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1
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
8
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
9
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
10
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
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