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~person:"Brady, Michael K."
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
~subject:"Service quality"
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Dienstleistungssektor
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Service quality
Customer service
5
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5
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3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
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3
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2
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frontline employees
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AI as customer
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Brady, Michael K.
Thomas, Oliver
11
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Fellmann, Michael
8
Stauss, Bernd
8
Edvardsson, Bo
7
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Miao, Li
6
Nüttgens, Markus
6
Schlicker, Michael
6
Wirtz, Jochen
6
Larivière, Bart
5
Lyu, Yijing
5
Mathies, Christine
5
Sharma, Piyush
5
Shin, Hyunju
5
Söderlund, Magnus
5
Witell, Lars
5
Bruhn, Manfred
4
Ellinger, Alexander E.
4
Gouthier, Matthias
4
Gouthier, Matthias H. J.
4
Halperin, Basil
4
Ho, Benjamin
4
Lay, Gunter
4
List, John A.
4
Loos, Peter
4
Luczak, Holger
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Tronvoll, Bård
4
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Journal of marketing
1
Journal of retailing
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
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A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
4
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
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