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~person:"Brewster, Zachary W."
~subject:"Food"
~subject:"Gastronomie"
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10
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7
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Dienstleistungsqualität
6
Service quality
6
Tipping behaviour
6
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Brewster, Zachary W.
Jang, Soocheong
67
Lee, Seoki
44
Luca, Michael
28
DiPietro, Robin B.
24
Mattila, Anna S.
21
Han, Heesup
20
Line, Nathaniel D.
20
Jin, Ginger Zhe
18
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16
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16
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15
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14
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14
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14
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14
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14
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14
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12
Lee, Jungmin
12
Ryu, Kisang
12
Sharma, Amit
12
Song, Hanqun
12
Bruwer, Johan
11
Campbell, Jeffrey R.
11
Gautier, Erwan
11
Hua, Nan
11
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11
Alonso, Abel Duarte
10
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10
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10
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10
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10
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10
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International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
Cornell hospitality quarterly : CQ
1
The service industries journal
1
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1
Expressions of anti-Black biases, job satisfaction, and turnover intentions in the full-service restaurant industry
Brewster, Zachary W.
;
Heffner, Allen V.
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 291-302
Persistent link: https://www.econbiz.de/10014230014
Saved in:
2
Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors
Brewster, Zachary W.
;
Gourlay, Kenneth
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 433-447
Persistent link: https://www.econbiz.de/10013387216
Saved in:
3
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
4
Explicit expression of anti-black biases in the full-service restaurant industry : legal responsibilities and risks
Brewster, Zachary W.
;
Wang, Lu-in
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241334
Saved in:
5
Racial prejudices, racialized workplaces, and restaurant servers’ hyperbolic perceptions of Black-White tipping differences
Brewster, Zachary W.
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 159-173
Persistent link: https://www.econbiz.de/10012001713
Saved in:
6
The effects of racialized workplace discourse on race-based service in full-service restaurants
Brewster, Zachary W.
;
Rusche, Sarah N.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
4
,
pp. 398-414
Persistent link: https://www.econbiz.de/10011684817
Saved in:
7
Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants
Brewster, Zachary W.
;
Brauer, Jonathan R.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 190-202
Persistent link: https://www.econbiz.de/10011730769
Saved in:
8
Perceptions of intergroup tipping differences, discriminatory service, and tip earnings among restaurant servers
Brewster, Zachary W.
- In:
International journal of hospitality management
46
(
2015
),
pp. 15-25
Persistent link: https://www.econbiz.de/10011302007
Saved in:
9
The effect of restaurant servers' perceptions of customers' tipping behaviors on service discrimination
Brewster, Zachary W.
- In:
International journal of hospitality management
32
(
2013
),
pp. 228-236
Persistent link: https://www.econbiz.de/10009718396
Saved in:
10
Racial differences in restaurant tipping : a labour process perspective
Brewster, Zachary W.
;
Mallinson, Christine
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1053-1075
Persistent link: https://www.econbiz.de/10003990478
Saved in:
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