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~person:"Briggs, Senga"
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Dienstleistungsqualität
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Hotel industry
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Scotland
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Briggs, Senga
Keogh, William
3
Drummond, Siobhan
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Sutherland, Jean
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Black, Stewart
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Tourism management : research, policies, practice
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Managerial auditing journal
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Operations research, Management science : OR MS ; the international literature digest
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1
Are hotels serving quality? : an exploratory study of service quality in the Scottish hotel sector
Briggs, Senga
;
Sutherland, Jean
;
Drummond, Siobhan
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1006-1019
Persistent link: https://www.econbiz.de/10003466448
Saved in:
2
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
Briggs, Senga
;
Sutherland, Jean
;
Drummond, Siobhan
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1006-1019
Persistent link: https://www.econbiz.de/10007720061
Saved in:
3
Service quality performance measurement in public-private sectors
Black, Stewart
;
Briggs, Senga
;
Keogh, William
- In:
Managerial auditing journal
16
(
2001
)
7
,
pp. 400-405
Persistent link: https://www.econbiz.de/10006977663
Saved in:
4
A: ORGANIZATIONAL DYNAMICS - Integrating human resource strategy and strategic planning to achieve business excellence
Briggs, Senga
;
Keogh, William
- In:
Operations research, Management science : OR MS ; the …
40
(
2000
)
4
,
pp. 371-374
Persistent link: https://www.econbiz.de/10006515464
Saved in:
5
Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Integrating human resource strategy and...
Briggs, Senga
;
Keogh, William
- In:
Total quality management
10
(
1999
)
4-5
,
pp. S447
Persistent link: https://www.econbiz.de/10007185883
Saved in:
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