//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bufquin, Diego"
~person:"Goh, Edmund"
~person:"Leung, Xi Y."
~person:"Ok, Chihyung"
~subject:"Relationship marketing"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Fremdenverkehrsfachleute"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Service quality
Tourism employees
20
Tourismusberufe
20
Hotel industry
14
Hotellerie
14
Arbeitszufriedenheit
12
Job satisfaction
12
Arbeitskräfte
6
Arbeitsverhalten
6
Dienstleistungsqualität
6
Work behaviour
6
Workforce
6
Employee retention
5
Leistungsmotivation
5
Mitarbeiterbindung
5
Work motivation
5
Arbeitsmobilität
4
Customer service
4
Emotion
4
Gastronomie
4
Kundenservice
4
Labour mobility
4
Restaurant industry
4
Beziehungsmarketing
3
Career development
3
Erwerbsverlauf
3
Gastgewerbe
3
Hospitality industry
3
Karriereplanung
3
Occupational attainment
3
Arbeitsleistung
2
Arbeitspsychologie
2
Consumer behaviour
2
Customer satisfaction
2
Hospital
2
Hotel
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Bufquin, Diego
Goh, Edmund
Leung, Xi Y.
Ok, Chihyung
Karatepe, Osman M.
11
Kim, Taegoo
4
Lee, Gyehee
4
Lee, JungHoon
4
Babakus, Emin
3
Yavas, Ugur
3
Barman, Panchanan
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Burke, Ronald J.
2
Cho, Meehee
2
Choi, Chang Hwan
2
Daskin, Mustafa
2
Eid, Riyad
2
Gazzoli, Gabriel
2
Grobelna, Aleksandra
2
Han, Heesup
2
Han, Su-Jin
2
Hancer, Murat
2
Hewagama, Gayani
2
Huan, Tzung-cheng
2
Hutchison, Ann
2
Karadas, Georgiana
2
Kim, Peter Beomcheol
2
Kim, Seongseop
2
Knežević, Mladen
2
Koyuncu, Mustafa
2
Lin, Meizhen
2
Ling, Qian
2
Mang, Paul
2
Orlowski, Marissa
2
Park, Yumi
2
Rod, Michel
2
Sarmah, Suman
2
Shaalan, Ahmed
2
Slevitch, Lisa
2
Suárez-Acosta, Miguel A.
2
Ye, Shun
2
Zoghbi-Manrique-de-Lara, Pablo
2
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
2
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
3
Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa
;
Choe, Yeongbae
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
6
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->