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~person:"Bujisic, Milos"
~person:"Shahin, Arash"
~person:"Zapata-Aguirre, Sandra"
~subject:"Airport"
~subject:"Multikriterielle Entscheidungsanalyse"
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Airport
Multikriterielle Entscheidungsanalyse
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
24
Kundenzufriedenheit
24
Quality management
17
Qualitätsmanagement
17
Hotel industry
9
Hotellerie
9
Consumer behaviour
7
Konsumentenverhalten
7
Iran
6
Performance measurement
6
Performance-Messung
6
Flughafen
5
AHP approach
4
AHP-Verfahren
4
Beziehungsmarketing
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Product quality
4
Produktqualität
4
Relationship marketing
4
customer satisfaction
4
Dienstleistungssektor
3
Kano model
3
Measurement
3
Messung
3
Satisfaction
3
Service industry
3
Arbeitszufriedenheit
2
Customer service
2
Data Mining
2
Data mining
2
Esfahan
2
Gastronomie
2
Holiday behaviour
2
Hotel
2
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9
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9
Case study
1
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1
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English
9
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Bujisic, Milos
Shahin, Arash
Zapata-Aguirre, Sandra
Georgiou, Andreas C.
4
Liou, James J. H.
4
Rupp, Nicholas G.
4
Akan, Şahap
3
Bakır, Mahmut
3
Brueckner, Jan K.
3
DeSimone, Jeff
3
Figueira, José Rui
3
Girvin, Raquel
3
Gomes, Carlos Francisco
3
Hsu, Wen-Kai K.
3
Huang, Show-Hui S.
3
Lin, Rong-ho
3
Meldau, Sandrina
3
Prasher, Ajay
3
Ali, Faizan
2
Amiri, Maghsoud
2
Andronikidis, Andreas
2
Awasthi, Anjali
2
Azis, Anton Mulyono
2
Azis, Yudi
2
Bezerra, George C. L.
2
Bilgihan, Anil
2
Bogicevic, Vanja
2
Charoensook, Chartchai
2
Costa, Ana Sara
2
Del Chiappa, Giacomo
2
Durmaz, Emrah
2
Erginel, Nihal
2
Gotzamani, Katerina
2
Han, Heesup
2
Harsanto, Budi
2
Holmes, George M.
2
Holmes, George Mark
2
Hong, Seock-Jin
2
Hsu, Chao-che
2
Kayapınar, Sema
2
Law, Chun Hung Roberts
2
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Published in...
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International journal of productivity and quality management : IJPQM
3
International journal of business information systems : IJBIS
1
International journal of quality & reliability management
1
Journal of hospitality marketing & management
1
Technological forecasting & social change : an international journal
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
9
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9
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date (oldest first)
1
Evaluation and prioritization of
service
quality
dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
2
Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP
Shahin, Arash
;
Pool, Javad Khazaei
;
Poormostafa, Mehdi
- In:
International journal of business information systems : …
15
(
2014
)
1
,
pp. 84-104
Persistent link: https://www.econbiz.de/10010381563
Saved in:
3
Airport
service
quality
drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
Saved in:
4
Travelers satisfaction with food and beverage services in airports
Del Chiappa, Giacomo
;
Seijas Giménez, María Nela
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 829-845
Persistent link: https://www.econbiz.de/10011784145
Saved in:
5
The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja
;
Bujisic, Milos
;
Bilgihan, Anil
;
Yang, Wan
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
Saved in:
6
Customer perception of
service
quality
: the role of information and communication technologies (ICTs) at airport functional areas
Brida, Juan Gabriel
;
Moreno, Luis
;
Zapata-Aguirre, Sandra
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 209-216
Persistent link: https://www.econbiz.de/10011619580
Saved in:
7
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
8
Prioritisation of departments based on
service
quality
dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
Saved in:
9
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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