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~person:"Bullinger, Hans-Jörg"
~person:"Strandvik, Tore"
~person:"Witell, Lars"
~subject:"Beschwerdemanagement"
~subject:"Beziehungsmarketing"
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Search: subject:"Service System"
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Beschwerdemanagement
Beziehungsmarketing
Bundling strategy
17
Leistungsbündel
17
Relationship marketing
6
Innovation
5
Dienstleistung
4
Dienstleistungssektor
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2
Make-or- Buy-Entscheidung
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2
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2
10.10.1997
1
Anlagenbau
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1
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Bullinger, Hans-Jörg
Strandvik, Tore
Witell, Lars
Kowalkowski, Christian
6
Kleinaltenkamp, Michael
4
Kohtamäki, Marko
4
Nippa, Michael
4
Backhaus, Christof
3
Edvardsson, Bo
3
Evanschitzky, Heiner
3
Fargnoli, Mario
3
Gebauer, Heiko
3
Haber, Nicolas
3
Jacob, Frank
3
Kes, Isabelle
3
Lay, Gunter
3
Raddats, Chris
3
Woisetschläger, David
3
Becker, Jörg
2
Belz, Christian
2
Fließ, Sabine
2
Holmlund, Maria
2
Kim, Moon-koo
2
Knackstedt, Ralf
2
Kühlborn, Sven
2
Lee, Duk Hee
2
Lux, Heinz-Günter
2
Michaelis, Manuel
2
Möller, Klaus
2
Ng, Irene
2
Parida, Vinit
2
Park, Jong-hyun
2
Park, Myeong-cheol
2
Sakao, Tomohiko
2
Schaarschmidt, Mario
2
Schultze, Wolfgang
2
Seghezzi, Hans Dieter
2
Ulaga, Wolfgang
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Wienhold, Doreen
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Hochschulgruppe Arbeits- und Betriebsorganisation
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Forschungsbericht / Hochschulgruppe Arbeits- und Betriebsorganisation HAB e.V.
1
Journal of business research : JBR
1
Managing service quality : MSQ ; an international journal
1
Meddelanden från Svenska Handelshögskolan
1
Strategien im Umbruch : neue Konzepte der Unternehmensführung
1
The TQM journal : the international review of organizational improvement
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The journal of business & industrial marketing
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ECONIS (ZBW)
7
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1
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7
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7
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1
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
2
Customer needing : conceptualising industrial service from a customer perspective
Strandvik, Tore
(
contributor
);
Holmlund, Maria
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003709357
Saved in:
3
Customer needing : a challenge for the seller offering
Strandvik, Tore
;
Holmlund, Maria
;
Edvardsson, Bo
- In:
The journal of business & industrial marketing
27
(
2012
)
2
,
pp. 132-141
Persistent link: https://www.econbiz.de/10009511737
Saved in:
4
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
5
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
Saved in:
6
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
Bullinger, Hans-Jörg
(
ed.
);
Zahn, Erich
(
contributor
)
-
1998
Persistent link: https://www.econbiz.de/10000667478
Saved in:
7
Kundenorientierte Dienstleistungsunternehmen : intelligente Produkte und kreative Organisationsmodelle
Bullinger, Hans-Jörg
;
Brettreich-Teichmann, Werner
; …
- In:
Strategien im Umbruch : neue Konzepte der …
,
(pp. 67-82)
.
1997
Persistent link: https://www.econbiz.de/10001298448
Saved in:
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