//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Busser, James A."
~person:"McColl-Kennedy, Janet R."
~subject:"Kundenwert"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Value Chain"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Kundenwert
Betriebliche Wertschöpfung
14
Value creation
14
Beziehungsmarketing
12
Relationship marketing
12
Customer integration
9
Kundenintegration
9
Customer value
8
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
5
Kundenzufriedenheit
5
Value co-creation
5
Service-Dominant Logic
4
Service-dominant logic
4
Co-creation
3
Consumer behaviour
3
Customer experience
3
Dienstleistung
3
Dienstleistungssektor
3
Health care
3
Hospital
3
Konsumentenverhalten
3
Krankenhaus
3
Marketing theory
3
Marketingtheorie
3
Satisfaction
3
Service industry
3
Services
3
Well-being
3
Business network
2
Confidence
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care system
2
Lebensqualität
2
Practices
2
Quality of life
2
Service advantage
2
Unternehmensnetzwerk
2
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Amtsdruckschrift
Article
Aufsatz in Zeitschrift
Article in journal
8
Language
All
English
8
Author
All
Busser, James A.
McColl-Kennedy, Janet R.
Keränen, Joona
8
Eggert, Andreas
6
Kleinaltenkamp, Michael
6
Edvardsson, Bo
5
Frow, Pennie
5
Gallarza, Martina G.
5
Grönroos, Christian
5
Madhani, Pankaj M.
5
Payne, Adrian
5
Shamim, Amjad
5
Aarikka-Stenroos, Leena
4
Heinonen, Kristina
4
Le Nguyen Hau
4
Ngo, Liem Viet
4
Saarijärvi, Hannu
4
Töytäri, Pekka
4
Ahn, Jiseon
3
Baumann, Jasmin
3
Cabiddu, Francesca
3
Corsaro, Daniela
3
Cossío-Silva, Francisco-José
3
Del Chiappa, Giacomo
3
Gil Saura, Irene
3
Grace, Debra
3
Jalkala, Anne
3
Khan, Imran
3
Komulainen, Hanna
3
Le Meunier-FitzHugh, Kenneth
3
Lo Iacono, Joseph
3
Luu Trong Tuan
3
Perdue, Richard R.
3
Rajala, Risto
3
Revilla Camacho, Maria Angeles
3
Ritala, Paavo
3
Roth, Stefan
3
Shin, Hakseung
3
Shulga, Lenna V.
3
Skålén, Per
3
more ...
less ...
Published in...
All
Business horizons
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of service research : JSR
1
Marketing theory
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
2
Customer acceptance of four types of hospitality value propositions
Shulga, Lenna V.
;
Busser, James A.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241949
Saved in:
3
Co-created value : multidimensional scale and nomological network
Busser, James A.
;
Shulga, Lenna V.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
Saved in:
4
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
7
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
8
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->