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~person:"Calabrese, Armando"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
6
Service quality
6
Service industry
4
Dienstleistung
3
Quality management
3
Qualitätsmanagement
3
Services
3
Productivity
2
Produktivität
2
Betriebliches Informationssystem
1
Business intelligence system
1
Classification
1
Customer satisfaction
1
Demand-based pricing
1
Dienstleistungsmarketing
1
Einführung
1
Electronic human resource management
1
Elektronisches Personalmanagement
1
Erfolgsfaktor
1
Human Resource Management
1
Human resource management
1
ICT industry
1
IKT-Sektor
1
Implementation
1
Klassifikation
1
Kundenzufriedenheit
1
Manufacturing system
1
Perceived service quality
1
Performance measurement
1
Performance-Messung
1
Personalmanagement
1
Preismanagement
1
Pricing strategy
1
Production economics
1
Production function
1
Productivity function
1
Produktionsfunktion
1
Produktionssystem
1
Scientific method
1
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Type of publication
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Article
4
Type of publication (narrower categories)
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Article in journal
Handbuch
Working Paper
Aufsatz in Zeitschrift
4
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English
4
Author
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Calabrese, Armando
Propper, Carol
27
Gravelle, Hugh
18
Bloom, Nicholas
12
Siciliani, Luigi
11
Van Reenen, John
11
Santos, Rita
10
Seiler, Stephan
10
Gaynor, Martin
9
Gutacker, Nils
8
Moscelli, Giuseppe
8
Sutton, Matt
8
Burgess, Simon M.
7
Gibbons, Steve
7
Machin, Stephen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Jamasb, Tooraj
5
Laudicella, Mauro
5
Lemos, Renata
5
McColl-Kennedy, Janet R.
5
Pollitt, Michael G.
5
Rahman, Zillur
5
Sadun, Raffaella
5
Silva, Olmo
5
Street, Andrew
5
Bojke, Chris
4
Brady, Michael K.
4
Cheng, T. C. E.
4
Di Liberto, Adriana
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kowalkowski, Christian
4
Neri, Lorenzo
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rust, Roland T.
4
Schivardi, Fabiano
4
Sousa, Rui
4
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Published in...
All
Business process management journal
1
International journal of production economics
1
International journal of production research
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
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ECONIS (ZBW)
4
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1
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
2
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
3
Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando
;
Spadoni, Alessandro
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
Saved in:
4
Service productivity and service quality : a necessary trade-off?
Calabrese, Armando
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 800-812
Persistent link: https://www.econbiz.de/10009490274
Saved in:
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