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~person:"Calisir, Nese"
~person:"Gomes, Carlos Francisco"
~subject:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
5
Air passenger transport
4
Airport
4
Dienstleistungsqualität
4
Flughafen
4
Passagierluftverkehr
4
Service quality
4
Airport service quality
2
Beziehungsmarketing
2
Multi-airport region
2
Passenger satisfaction
2
Relationship marketing
2
Air transport
1
Air travel
1
Airline
1
Airline industry
1
Airport performance
1
Airports
1
Arbeitszufriedenheit
1
Confirmatory factor analysis
1
Consumer behaviour
1
Factor analysis
1
Faktorenanalyse
1
Fluggesellschaft
1
Holiday behaviour
1
Image
1
Job satisfaction
1
Konsumentenverhalten
1
Loyalty
1
Luftverkehr
1
Measurement
1
Messung
1
Passenger attitudes
1
Passenger loyalty
1
Performance measurement
1
Performance-Messung
1
Preismanagement
1
Price
1
Pricing strategy
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Calisir, Nese
Gomes, Carlos Francisco
Han, Heesup
66
Homburg, Christian
42
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
27
Wong, IpKin Anthony
27
Gil Saura, Irene
25
Prentice, Catherine
25
Söderlund, Magnus
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Journal of air transport management
4
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
5
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1
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
2
Determinants of passenger loyalty in multi-airport regions : implications for tourism destination
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 145-158
Persistent link: https://www.econbiz.de/10012112993
Saved in:
3
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
4
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
5
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
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