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~person:"Canter, Deborah D."
~person:"Hanks, Lydia"
~person:"Lin, Ingrid Y."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastronomie
22
Restaurant industry
22
Consumer behaviour
15
Konsumentenverhalten
15
Dienstleistungsqualität
8
Service quality
8
Customer satisfaction
7
Beziehungsmarketing
5
Relationship marketing
5
Restaurants
5
Social servicescape
4
USA
4
United States
4
Viral marketing
3
Virales Marketing
3
restaurants
3
Corporate Social Responsibility
2
Corporate social responsibility
2
EWOM
2
Information processing theory
2
Theory
2
social servicescape
2
1996-2005
1
Aesthetics
1
Agency theory
1
Altruism
1
Altruismus
1
Arbeitszufriedenheit
1
Attribution
1
Befragung
1
Beschwerdemanagement
1
Brand management
1
COVID-19
1
CSR participation
1
Cause-Related Marketing
1
Cause-related marketing
1
Complaint management
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Construal level theory
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Consumer behavior
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Canter, Deborah D.
Hanks, Lydia
Lin, Ingrid Y.
Jang, Soocheong
12
Ryu, Kisang
9
Han, Heesup
7
Mattila, Anna S.
7
Prayag, Girish
6
Song, Hanqun
5
Ha, Jooyeon
4
Kim, Wansoo
4
Namkung, Young
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qu, Hailin
4
Ahn, Jiseon
3
Cheng, Ching-Chan
3
Ha, Hong Youl
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Line, Nathaniel D.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Seo, Soobin
3
Xu, Jing
3
Zhang, Zili
3
Ababneh, Khaldoun I.
2
Agnihotri, Durgesh
2
Ali, Faizan
2
Babar, Samreen Fahim
2
Back, Ki-joon
2
Bilgihan, Anil
2
Brewster, Zachary W.
2
Bufquin, Diego
2
Bujisic, Milos
2
Chang, Kuo-chien
2
Chaturvedi, Pallavi
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International journal of hospitality management
4
Journal of hospitality marketing & management
2
The service industries journal
1
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ECONIS (ZBW)
7
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1
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
2
Hedonic adaptation and satiation : understanding switching behavior in the
restaurant
industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
3
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
4
Servicescape moderation on personality traits, emotions, satisfaction, and behaviors
Lin, Ingrid Y.
;
Worthley, Reginald
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 31-42
Persistent link: https://www.econbiz.de/10009406154
Saved in:
5
The combined effect of color and music on customer satisfaction in hotel bars
Lin, Ingrid Y.
- In:
Journal of hospitality marketing & management
19
(
2010
)
1
,
pp. 22-37
Persistent link: https://www.econbiz.de/10003978548
Saved in:
6
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
7
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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