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~person:"Cara, Corina"
~person:"Grosso, Monica"
~person:"Hartono, Markus"
~subject:"Customer satisfaction"
~type_genre:"Konferenzbeitrag"
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Customer satisfaction
Consumer behaviour
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Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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affective satisfaction
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change in attitude
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cognitive satisfaction
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cross cultures
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endorsement sources
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individualism-collectivism
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loyalty
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perceived credibility
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purchase intention
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Cara, Corina
Grosso, Monica
Hartono, Markus
Nuttawut Rojniruttikul
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Abu Bakar bin Abdul Hamid
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Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
The international review of retail, distribution and consumer research
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
2
Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category
Cara, Corina
;
Tocila, Tudor
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
62
(
2015
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10011478433
Saved in:
3
How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica
;
Castaldo, Sandro
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
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