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~person:"Cham Tat Huei"
~person:"McColl-Kennedy, Janet R."
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Service industry"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Service industry
Dienstleistungsqualität
81
Service quality
81
Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
22
Relationship marketing
22
USA
14
United States
14
Hospital
13
Krankenhaus
13
Customer service
12
Kundenservice
12
Dienstleistungssektor
10
Health care
10
Beschwerdemanagement
9
Bildungsniveau
9
Complaint management
9
Cross-cultural management
9
Educational achievement
9
Gesundheitsversorgung
9
Lehrkräfte
9
Teaching profession
9
Gesundheitswesen
8
Health care system
8
Dienstleistung
7
Services
7
Betriebliche Wertschöpfung
6
Cultural identity
6
Kulturelle Identität
6
Pupils
6
Schule
6
Schüler
6
Value creation
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer experience
5
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English
15
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Cham Tat Huei
McColl-Kennedy, Janet R.
Sharma, Piyush
Staiger, Douglas
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Brady, Michael K.
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Rust, Roland T.
5
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chase, Richard B.
3
Chi, Nai-Wen
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
Huiskonen, Janne
3
Jayaram, Jayanth
3
Johnson, Lester W.
3
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The journal of services marketing
5
Journal of service management
4
A Research Agenda for Service Marketing
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
15
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
5
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
8
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
9
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
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