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~person:"Cham Tat Huei"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Schüler"
~type:"article"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Schüler
Dienstleistungsqualität
36
Service quality
36
Customer satisfaction
22
Kundenzufriedenheit
22
Consumer behaviour
14
Konsumentenverhalten
14
Beziehungsmarketing
10
Relationship marketing
10
Cross-cultural management
8
USA
6
United States
6
Customer service
5
Dienstleistungssektor
5
Kundenservice
5
Service industry
5
Bildungsniveau
4
Cultural identity
4
Educational achievement
4
Intercultural service encounters
4
Kulturelle Identität
4
Allgemeinbildende Schule
3
Corporate reputation
3
Cross-cultural relations
3
Dienstleistung
3
Einzelhandel
3
Firmenimage
3
Hong Kong
3
Hongkong
3
Hospital
3
Hotel industry
3
Hotellerie
3
Interkulturelle Beziehungen
3
Krankenhaus
3
Lehrkräfte
3
Lieferantenmanagement
3
Pupils
3
Retail trade
3
School
3
School of general education
3
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10
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10
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1
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1
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1
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English
11
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Cham Tat Huei
Sharma, Piyush
Staiger, Douglas
Hanushek, Eric Alan
3
Kim, Namwoon
3
Rivkin, Steven G.
3
Cowan, James
2
Dhuey, Elizabeth
2
Engberg, John Barker
2
Figlio, David N.
2
Goldhaber, Daniel D.
2
Harris, Douglas N.
2
Kane, Thomas J.
2
Lee, Hye Eun
2
Smith, Justin D.
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Altan, Mustafa Zülküf
1
Alén, Elisa
1
Andersen, Simon Calmar
1
Armour-Garb, Allison
1
Autor, David H.
1
Azam, Mehtabul
1
Bacher-Hicks, Andrew
1
Baird, Matthew
1
Bakir, Ali
1
Barry, James M.
1
Baskerville, Rachel F.
1
Bechert, Louise
1
Bennett, Keri
1
Bhai, Moiz
1
Blazar, David
1
Bonesrønning, Hans
1
Boon Liat Cheng
1
Boozer, Michael A.
1
Brady, Michael K.
1
Braga, Michela
1
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The journal of services marketing
4
A Research Agenda for Service Marketing
1
Annual review of economics
1
Brookings papers on education policy
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
The American economic review
1
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ECONIS (ZBW)
11
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
4
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
7
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
8
Teacher effects and teacher-related policies
Jackson, Clement
;
Rockoff, Jonah E.
;
Staiger, Douglas
- In:
Annual review of economics
6
(
2014
),
pp. 801-825
Persistent link: https://www.econbiz.de/10011380221
Saved in:
9
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
10
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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