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~person:"Chase, Richard B."
~person:"Johnston, Robert"
~person:"Parry, Glenn"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsmanagement
5
Service management
5
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Customer service
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London
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service strategy
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service system design
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service system design tools
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Chase, Richard B.
Johnston, Robert
Parry, Glenn
Gebauer, Heiko
7
Edvardsson, Bo
5
Jääskeläinen, Aki
5
Laihonen, Harri
5
Kowalkowski, Christian
4
Mattila, Anna S.
4
Subramony, Mahesh
4
Svensson, Göran
4
Angelis, Jannis
3
Burr, Wolfgang
3
Cater-Steel, Aileen
3
Cheng, T. C. E.
3
Fisk, Raymond P.
3
Jaakkola, Elina
3
Kindström, Daniel
3
Liu, Shunzhong
3
Osborne, Stephen P.
3
Rubalcaba-Bermejo, Luis
3
Solnet, David
3
Thompson, Gary M.
3
To, W. M.
3
Verma, Rohit
3
Wilson, Timothy L.
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Woratschek, Herbert
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Aas, Tor Helge
2
Amorim, Marlene
2
Anderson, Sidney
2
Backhouse, Chris J.
2
Barile, Sergio
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Bowen, David E.
2
Brehmer, Per-Olof
2
Casadesús, Martí
2
Chen, Po-Ju
2
Cheung, Fung Yi Millissa
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Cheung, Millissa F. Y.
2
Clinton, Suzanne
2
Conger, Sue
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California management review
1
European management journal
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
Saved in:
4
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
5
Wie erlebt der Kunde Ihren Service?
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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