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~person:"Chatain, Olivier"
~person:"Hammerschmidt, Maik"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Internet service provider"
~subject:"Service industry"
~type_genre:"Arbeitspapier"
~type_genre:"Aufsatz im Buch"
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Beziehungsmarketing
Internet service provider
Service industry
Dienstleistungsqualität
9
Service quality
9
Deutschland
7
Germany
7
Electronic Banking
5
Electronic banking
5
Theorie
5
Theory
5
Relationship marketing
4
E-commerce
3
Electronic Commerce
3
Measurement
3
Messung
3
Customer satisfaction
2
Dienstleistungsmarketing
2
Estimation
2
Financial services
2
Finanzdienstleistung
2
Kundenzufriedenheit
2
Schätzung
2
Services marketing
2
2007-2010
1
Causality analysis
1
Customer value
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Demand
1
Dienstleistung
1
IT service provider
1
IT-Dienstleister
1
Input-Output-Analyse
1
Input-output analysis
1
Internet
1
Kausalanalyse
1
Kundenorientierung
1
Kundenwert
1
Legal services
1
Market research
1
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Chatain, Olivier
Hammerschmidt, Maik
Quach, Sara
Bruhn, Manfred
6
Woratschek, Herbert
5
Aflaki, Sam
4
Bauer, Hans H.
4
Georgi, Dominik
4
Popescu, Ioana
4
Coenen, Christian
3
Gouthier, Matthias H. J.
3
Bendel, Klaus
2
Benkenstein, Martin
2
Berry, Leonard L.
2
Buell, Ryan W.
2
Büttgen, Marion
2
Decker, Alexander
2
Dreyer, Axel
2
Edvardsson, Bo
2
Falk, Tomas
2
Fonstad, Nils O.
2
Gemmel, Paul
2
Gummesson, Evert
2
Hadwich, Karsten
2
Hahn, Olaf
2
Hansen, Ursula
2
Hennig-Thurau, Thorsten
2
Hui, Pamsy P.
2
Klausegger, Claudia
2
Leeuwen, Eveline S. van
2
Licht, Georg
2
Meißner, Harald
2
Meyer, Anton
2
Moch, Dietmar
2
Momot, Ruslan
2
Nerdinger, Friedemann W.
2
Neuts, Bart
2
Ograjenšek, Irena
2
Paluch, Stefanie
2
Pepels, Werner
2
Prevo, Olaf
2
Roest, Henk
2
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Dienstleistungsmarketing
1
Discussion paper / Centre for Economic Policy Research
1
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ECONIS (ZBW)
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1
Demand fluctuations, capacity constraints and repeated interaction : an empirical analysis of service quality adjustments
Chatain, Olivier
;
Eizenberg, Alon
-
2015
Persistent link: https://www.econbiz.de/10010533049
Saved in:
2
Patientenbindung durch Kommunikation : Impulse für das Pharmamarketing
Bauer, Hans H.
;
Hahn, Olaf
;
Hammerschmidt, Maik
-
2006
Persistent link: https://www.econbiz.de/10003381641
Saved in:
3
Messung und Konsequenzen von Servicequalität im E-Commerce : eine empirische Analyse am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Dienstleistungsmarketing
,
(pp. 45-57)
.
2004
Persistent link: https://www.econbiz.de/10002208776
Saved in:
4
Servicequalität im Internet : Messung und Kundenbindungseffekte am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
-
2003
Persistent link: https://www.econbiz.de/10001790196
Saved in:
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