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~person:"Chi, Christina Geng-Qing"
~person:"Fu, Xiaoxiao"
~person:"Smith, Alan D."
~subject:"Beziehungsmarketing"
~subject:"Destination management"
~subject:"Emotion"
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Search: "Customer relationship management"
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| 6 applied filters
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Subject
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Beziehungsmarketing
Destination management
Emotion
Relationship marketing
48
USA
19
United States
19
CRM
18
Consumer behaviour
18
Konsumentenverhalten
18
customer relationship management
18
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
9
Service quality
9
e-finance
9
electronic finance
9
empirical
6
E-commerce
5
Electronic Commerce
5
Lieferkette
5
Quality management
5
Qualitätsmanagement
5
Supply chain
5
e-commerce
5
Einzelhandel
4
Holiday behaviour
4
Hotel industry
4
Hotellerie
4
Pittsburgh (Pa.)
4
Retail trade
4
Urlaubsverhalten
4
credit cards
4
customer satisfaction
4
electronic commerce
4
online transactions
4
peer-to-peer
4
Beschwerdemanagement
3
Brand image
3
China
3
Complaint management
3
Customer service
3
Empirical method
3
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Undetermined
17
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Article
47
Book / Working Paper
1
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Article in journal
46
Aufsatz in Zeitschrift
46
Case study
6
Fallstudie
6
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Sammelwerk
1
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Language
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English
48
Author
All
Chi, Christina Geng-Qing
Fu, Xiaoxiao
Smith, Alan D.
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
79
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
Quach, Sara
26
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Published in...
All
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
Tourism management : research, policies, practice
5
International journal of business innovation and research
4
International journal of electronic finance : IJEF
3
International journal of contemporary hospitality management
2
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Health marketing quarterly
1
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Services marketing quarterly
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
48
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1
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10
of
48
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date (oldest first)
1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
3
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
4
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
5
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
6
Customer
relationship
management
and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
7
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
8
Search engine marketing and
customer
relationship
management
within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
9
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
10
An experience-attachment-loyalty model for exhibition attendees : the mediation effect of exhibition attachment
Fu, Xiaoxiao
- In:
International Journal of Hospitality and Event Management
2
(
2019
)
2
,
pp. 109-134
Persistent link: https://www.econbiz.de/10012514991
Saved in:
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