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~person:"Chi, Christina Geng-Qing"
~person:"Fu, Xiaoxiao"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
~subject:"Holiday behaviour"
~subject:"Loyalty"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Holiday behaviour
Loyalty
Relationship marketing
15
Consumer behaviour
10
Customer satisfaction
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Dienstleistungsqualität
6
Service quality
6
Hotel industry
4
Hotellerie
4
Urlaubsverhalten
4
Beschwerdemanagement
3
Brand image
3
China
3
Complaint management
3
Customer service
3
Kundenservice
3
Markenimage
3
Tourism destination
3
Tourism marketing
3
Tourismusmarketing
3
Tourismusregion
3
Credibility
2
Cultural heritage
2
Customer delight
2
Destinationsmanagement
2
Emotion
2
Event sector
2
Glaubwürdigkeit
2
Hotels
2
Kulturgüter
2
Leistungsmotivation
2
Veranstaltungswirtschaft
2
Work motivation
2
customer loyalty
2
loyalty
2
All-inclusive resorts
1
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Undetermined
10
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Article
15
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15
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15
Language
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English
15
Author
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Chi, Christina Geng-Qing
Fu, Xiaoxiao
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
79
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Mattila, Anna S.
38
Gil Saura, Irene
37
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Smith, Alan D.
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Neslin, Scott A.
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
Quach, Sara
26
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Tourism management : research, policies, practice
5
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International Journal of Hospitality and Event Management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
15
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1
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10
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15
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
3
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
4
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
5
An experience-attachment-loyalty model for exhibition attendees : the mediation effect of exhibition attachment
Fu, Xiaoxiao
- In:
International Journal of Hospitality and Event Management
2
(
2019
)
2
,
pp. 109-134
Persistent link: https://www.econbiz.de/10012514991
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
9
Examine destination loyalty of first-time and repeat visitors at all-inclusive resorts
Yolal, Medet
;
Chi, Christina Geng-Qing
;
Pesämaa, Ossi
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1834-1853
Persistent link: https://www.econbiz.de/10011777004
Saved in:
10
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
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