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~person:"Christodoulides, Paul"
~person:"Gulati, Ranjay"
~person:"Mattila, Anna S."
~source:"econis"
~subject:"Gastronomie"
~subject:"USA"
~type_genre:"Article in journal"
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Search: "Customer relationship management"
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Gastronomie
USA
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
16
Service quality
16
Beschwerdemanagement
12
Complaint management
12
United States
8
Kundenbindungsprogramm
7
Lieferantenmanagement
7
Loyalty program
7
Supplier relationship management
7
Corporate Social Responsibility
6
Corporate social responsibility
6
Emotion
5
Restaurant industry
5
Customer service
4
Kundenservice
4
Fundraising
3
Service recovery
3
service recovery
3
Betrayal
2
Buyer-seller relationships
2
Cause-Related Marketing
2
Cause-related marketing
2
Consumer behavior
2
Cultural identity
2
Export
2
Exporting
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Geschlecht
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Hotellerie
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English
12
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Christodoulides, Paul
Gulati, Ranjay
Mattila, Anna S.
Smith, Alan D.
13
Han, Heesup
11
Hyun, Sunghyup Sean
10
Kim, Wansoo
7
Jang, Soocheong
6
Kumar, V.
6
Line, Nathaniel D.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Kim, Eojina
5
Ok, Chihyung
5
Qu, Hailin
5
Ahn, Jiseon
4
Hanks, Lydia
4
Hwang, Jinsoo
4
Jin, Naehyun Paul
4
Walsh, Gianfranco
4
Beatty, Sharon E.
3
Bowden, Jana
3
Chen, Annie Huiling
3
Chen, Tom
3
Eisingerich, Andreas B
3
Gremler, Dwayne D.
3
Ha, Jooyeon
3
Kim, Hyun Jeong
3
Kim, Insin
3
Kim, Seongseop
3
Meyer-Waarden, Lars
3
Peltier, James
3
Peng, Norman
3
Raab, Carola
3
Raitani, Sonika
3
Ryu, Kisang
3
Schweidel, David A.
3
Tanford, Sarah
3
Tang, Liang
3
Vyas, Vishal
3
Anaza, Nwamaka A.
2
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Cornell hospitality quarterly : CQ
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International business review : the official journal of the European International Business Academy
1
International journal of internet marketing and advertising : IJIMA
1
Journal of service management
1
Journal of world business : JWB
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
2
Betrayal intention in exporter-importer working relationships : drivers, outcomes, and moderating effects
Leonidou, Leonidas C.
;
Aykol, Bilge
;
Fotiadis, Thomas A.
; …
- In:
International business review : the official journal of …
27
(
2018
)
1
,
pp. 246-258
Persistent link: https://www.econbiz.de/10011792888
Saved in:
3
Betrayal in international buyer-seller relationships : its drivers and performance implications
Leonidou, Leonidas C.
;
Aykol, Bilge
;
Fotiasdis, Thomas A.
; …
- In:
Journal of world business : JWB
52
(
2017
)
1
,
pp. 28-44
Persistent link: https://www.econbiz.de/10011634254
Saved in:
4
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
5
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
6
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
7
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
8
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
9
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
10
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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