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~person:"Crotts, John"
~person:"Sharma, Piyush"
~subject:"Interkulturelles Management"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
19
Kundenzufriedenheit
19
Consumer behaviour
10
Konsumentenverhalten
10
Cross-cultural management
8
Beziehungsmarketing
5
Customer service
5
Kundenservice
5
Relationship marketing
5
Cultural identity
4
Dienstleistungssektor
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Intercultural service encounters
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Kulturelle Identität
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Service industry
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Cross-cultural relations
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Dienstleistung
3
Einzelhandel
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Hong Kong
3
Hongkong
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Interkulturelle Beziehungen
3
Lieferantenmanagement
3
National culture
3
Nationalkultur
3
Retail trade
3
Services
3
Supplier relationship management
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Arbeitszufriedenheit
2
Auslandsverlagerung
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural competence
2
Employee retention
2
Holiday behaviour
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Interaction comfort
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Intercultural
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Crotts, John
Sharma, Piyush
Kim, Namwoon
3
Lee, Hye Eun
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
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1
Cham Tat Huei
1
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The journal of services marketing
4
A Research Agenda for Service Marketing
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Tourism management : research, policies, practice
1
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
3
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
4
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
7
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
8
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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