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~person:"Crotts, John C."
~person:"Keramati, Abbas"
~subject:"Customer satisfaction"
~subject:"Elektronisches Geld"
~subject:"Iran"
~type_genre:"Annual report"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Elektronisches Geld
Iran
Beziehungsmarketing
5
Relationship marketing
5
Firm performance
3
Information technology
3
Informationstechnik
3
Unternehmenserfolg
3
Automobilzulieferindustrie
2
Automotive supplier industry
2
Business process management
2
Digitale Dienste
2
Electronic money
2
Kundenzufriedenheit
2
Mobile Business
2
Mobile business
2
Mobile communications
2
Mobilkommunikation
2
Prozessmanagement
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Web-based service
2
ABC analysis
1
Agrotourismus
1
Bank
1
Consumer attitudes
1
Correlation
1
DEA
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Dienstleistungssektor
1
E-commerce
1
EU countries
1
EU-Staaten
1
Electronic Banking
1
Electronic Commerce
1
Electronic banking
1
Erfolgsfaktor
1
Europa
1
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1
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Article
14
Type of publication (narrower categories)
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Annual report
Aufsatz in Zeitschrift
Article in journal
14
research-article
1
Language
All
English
14
Author
All
Crotts, John C.
Keramati, Abbas
Salehi, Mahdi
43
Farzanegan, Mohammad Reza
24
Shahin, Arash
20
Salehi-Isfahani, Djavad
17
Akhavan, Peyman
13
Ghazinoory, Sepehr
13
Valadkhani, Abbas
13
Bahmani-Oskooee, Mohsen
12
Samadi, Ali Hussein
11
Agheli, Lotfali
10
Mehrara, Mohsen
10
Valmohammadi, Changiz
10
Asiaei, Kaveh
9
Azadi, Hossein
9
Fereidouni, Hassan Gholipour
9
Shirouyehzad, Hadi
9
Dizaji, Sajjad Faraji
8
Pahlavani, Mosayeb
8
Sadeghi, Mehdi
8
Shahiki Tash, Mohammad Nabi
8
Aidin, Salamzadeh
7
Ghaderi, Zahed
7
Hanafizadeh, Payam
7
Hanzaee, Kambiz Heidarzadeh
7
Mehralian, Gholamhossein
7
Omrani, Hashem
7
Soltani, Ebrahim
7
Alipour, Mohammad
6
Arasti, Zahra
6
Azadeh, Mohammad Ali
6
Azizi, Shahriar
6
Bakhshoodeh, Mohammad
6
Brege, Staffan
6
Dadfar, Hossein
6
Esfahani, Hadi Salehi
6
Feizpour, Mohammad Ali
6
Hadian, Ebrahim
6
Jafari-Samimi, Ahmad
6
Kazemi, Ali
6
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Published in...
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International journal of electronic customer relationship management : IJECRM
5
International journal of business information systems : IJBIS
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business excellence : IJBEX
1
International journal of management concepts and philosophy : IJMCP
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The service industries journal
1
Tourism management perspectives : TMP
1
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All
ECONIS (ZBW)
14
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14
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1
A mixed system of network data envelopment analysis to evaluate the performance of bank branches : an illustration with Iranian banks
Akbari, Sajad
;
Heydari, Jafar
;
Keramati, Mohammad Ali
; …
- In:
International journal of business excellence : IJBEX
22
(
2020
)
2
,
pp. 198-212
Persistent link: https://www.econbiz.de/10012506382
Saved in:
2
Provide a framework to determine the key success factors of knowledge management based on ABC analysis : an empirical study in Iranian organisations
Apornak, Arash
;
Keramati, Abbas
- In:
International journal of management concepts and …
10
(
2017
)
3
,
pp. 282-300
Persistent link: https://www.econbiz.de/10011856448
Saved in:
3
An application of European Performance Satisfaction Index towards rural tourism : the case of Western
Iran
Ghanian, Mansour
;
Ghoochani, Omid M.
;
Crotts, John C.
- In:
Tourism management perspectives : TMP
11
(
2014
),
pp. 77-82
Persistent link: https://www.econbiz.de/10010400618
Saved in:
4
A combinative model of behavioural and technical factors affecting "Mobile"-payment services adoption : an empirical study
Keramati, Abbas
;
Taeb, Rose
;
Larijani, Arad Mousavi
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1489-1504
Persistent link: https://www.econbiz.de/10009580108
Saved in:
5
An artificial neural network-based DSS to prioritise information technology and its complementary investments in industrial firms
Keramati, Abbas
;
Mojir, Navid
;
Afhsri-Mofrad, Masoud
; …
- In:
International journal of business information systems : …
9
(
2012
)
2
,
pp. 149-168
Persistent link: https://www.econbiz.de/10009503318
Saved in:
6
Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas
;
Azadeh, Mohammad Ali
;
Mohammadi, Mehrdad
; …
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 111-129
Persistent link: https://www.econbiz.de/10009297356
Saved in:
7
Churn analysis for an Iranian mobile operator
Keramati, Abbas
;
Ardabili, Seyed M. S.
- In:
Telecommunications policy : the international journal …
35
(
2011
)
4
,
pp. 344-356
Persistent link: https://www.econbiz.de/10009297366
Saved in:
8
Improving business processes with business process modelling notation and business process execution language: an action research approach
Keramati, Abbas
;
Golian, Hamid Reza
;
Afshari-Mofrad, Masoud
- In:
International journal of business information systems : …
7
(
2011
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10009235103
Saved in:
9
A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas
;
Mehrabi, Hamed
;
Mojir, Navid
- In:
Industrial marketing management : the international …
39
(
2010
)
7
,
pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690
Saved in:
10
The adoption of mobile payment : a descriptive study on Iranian customers
Keramati, Abbas
;
Taeb, Rose
;
Larijani, Arad Mousavi
- In:
International journal of electronic customer …
4
(
2010
)
3
,
pp. 264-279
Persistent link: https://www.econbiz.de/10008826196
Saved in:
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