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~person:"Dahlgaard, Jens J."
~person:"Sampaio, Paulo"
~subject:"Service quality"
~type:"article"
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Dahlgaard, Jens J.
Sampaio, Paulo
Shahin, Arash
16
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
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Cudney, Elizabeth A.
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Melo, Fagner José Coutinho de melo
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International journal of quality & reliability management
1
Total quality management & business excellence
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ECONIS (ZBW)
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1
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
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2
Macroquality measurement : world state of quality and European quality scoreboard approaches and results
Saraiva, Pedro
;
Sampaio, Paulo
;
Cubo, Catarina
;
Reis, …
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1060-1076
Persistent link: https://www.econbiz.de/10012256689
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