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~person:"Dahlgaard-Park, Su Mi"
~person:"Heras-Saizarbitoria, Iñaki"
~person:"Petersen, Brigitte"
~person:"Pfeifer, Tilo"
~person:"Talib, Faisal"
~person:"Töpfer, Armin"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"TQM"
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Quality management
41
Qualitätsmanagement
41
Dienstleistungsqualität
13
Service quality
13
Standardisierung
10
Standardization
10
Dienstleistungssektor
8
Service industry
8
Bibliometrics
6
Bibliometrie
6
Einführung
5
Implementation
5
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4
ISO 9001
4
Performance measurement
4
Performance-Messung
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Spanien
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Success factor
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Beziehungsmarketing
3
Firm performance
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ISO 9000
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Product quality
3
Produktqualität
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Relationship marketing
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Total quality management
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Dahlgaard-Park, Su Mi
Heras-Saizarbitoria, Iñaki
Petersen, Brigitte
Pfeifer, Tilo
Talib, Faisal
Töpfer, Armin
Antony, Jiju
113
Devadasan, S. R.
58
Shahin, Arash
32
Sampaio, Paulo
30
Cudney, Elizabeth A.
26
Murugesh, R.
26
Garza-Reyes, Jose Arturo
25
Ahuja, Inderpreet Singh
24
Dahlgaard, Jens Jörn
24
Tarí, Juan José
24
Chiarini, Andrea
20
Gremyr, Ida
20
He, Zhen
19
Singh, Bikram Jit
18
Casadesús, Martí
17
Kumar, Vikas
16
Marimon, Frederic
16
Khanduja, Dinesh
15
Linderman, Kevin
15
McDermott, Olivia
15
Saraiva, Pedro
15
Sony, Michael
15
Sweis, Rateb J.
15
Franceschini, Fiorenzo
14
Kumar, Vinod
14
Parast, Mahour Mellat
14
Prybutok, Victor R.
14
Cheng, T. C. E.
13
Fredendall, Lawrence D.
13
Kumar, Maneesh
13
McFadden, Kathleen L.
13
Prybutok, Victor
13
Rahman, Zillur
13
Shankar, Ravi
13
Sodhi, Harsimran Singh
13
Desai, Darshak A.
12
Gharbi, Ali
12
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
International journal of quality & reliability management
2
International journal of quality and service sciences
2
Service business
2
Total quality management & business excellence
2
Benchmarking : an international journal ; BIJ
1
Business horizons
1
Business strategy and the environment
1
Handelsforschung
1
Health marketing quarterly
1
International journal of auditing : IJA
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of hospitality management
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and innovation
1
International journal of services and operations management
1
International small business journal : researching entrepreneurship
1
Journal of business economics and management
1
Managing service quality : MSQ ; an international journal
1
Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
1
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
41
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1
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41
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1
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
2
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
3
How does IATF 16949 add value to ISO 9001? : an empirical study
Laskurain-Iturbe, Iker
;
Arana-Landín, Germán
; …
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1341-1358
Persistent link: https://www.econbiz.de/10012607251
Saved in:
4
Work-performance and internalisation of ISO 9000 standards : a shop-floor workers perspective
Bello-Pintado, Alejandro
;
Heras-Saizarbitoria, Iñaki
; …
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1427-1441
Persistent link: https://www.econbiz.de/10012312235
Saved in:
5
Faking ISO 9001 in China : an exploratory study
Heras-Saizarbitoria, Iñaki
;
Boiral, Olivier
- In:
Business horizons
62
(
2019
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011995665
Saved in:
6
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
7
The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi
;
Reyes, Lidia
;
Chen, Chi-Kuang
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1108-1128
Persistent link: https://www.econbiz.de/10011918863
Saved in:
8
Outcomes of environmental management systems : the role of motivations and firms' characteristics
Heras-Saizarbitoria, Iñaki
;
Arena, German
;
Boiral, Olivier
- In:
Business strategy and the environment
25
(
2016
)
8
,
pp. 545-559
Persistent link: https://www.econbiz.de/10011654157
Saved in:
9
TQM and market orientation in care home services
San Miguel, Eduardo
;
Heras-Saizarbitoria, Iñaki
; …
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1076-1098
Persistent link: https://www.econbiz.de/10011606137
Saved in:
10
Symbolic adoption of ISO 9000 in small and medium-sized enterprises : the role of internal contingencies
Heras-Saizarbitoria, Iñaki
;
Boiral, Olivier
- In:
International small business journal : researching …
33
(
2015
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10011284333
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