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~person:"Del Chiappa, Giacomo"
~person:"Read, Stuart"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Service-dominant logic"
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Customer satisfaction
Service quality
Service-dominant logic
Customer value
7
Kundenwert
7
Betriebliche Wertschöpfung
5
Value creation
5
Beziehungsmarketing
4
Relationship marketing
4
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service-Dominant Logic
3
Consumer behaviour
2
Customer integration
2
Ethiopia
2
Konsumentenverhalten
2
Kundenintegration
2
Loyalty
2
Marketing theory
2
Marketingtheorie
2
Perceived value
2
Satisfaction
2
Value dimensions
2
Äthiopien
2
Causal model
1
Causality analysis
1
Co-creation
1
Co-production
1
Cocreation
1
Construct validity
1
Extrinsic vs. intrinsic values
1
Free
1
Higher-order measures
1
Hospitality
1
Hotel industry
1
Hotellerie
1
Intrinsic dimensions of value
1
Kausalanalyse
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Measurement
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Messung
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Del Chiappa, Giacomo
Read, Stuart
Gallarza, Martina G.
7
Gil Saura, Irene
6
McColl-Kennedy, Janet R.
6
Edvardsson, Bo
5
Geruso, Michael
5
Prinz, Daniel
5
Sesé, F. Javier
5
Grönroos, Christian
4
Itani, Omar S.
4
Kleinaltenkamp, Michael
4
Layton, Timothy J.
4
Le Nguyen Hau
4
Sweeney, Jillian C.
4
Ahn, Jiseon
3
Al Haj Eid, Mohammad Badi’
3
Arteaga, Francisco
3
Brodie, Roderick J.
3
Busser, James A.
3
Dandis, Ala' Omar
3
Frow, Pennie
3
Gligor, David M.
3
Guo, Lin
3
Komulainen, Hanna
3
Kwon, Wooseok
3
Matzler, Kurt
3
Mostafa Rasoolimanesh, S.
3
Pfisterer, Lucas
3
Pham Ngoc Thuy
3
Roth, Stefan
3
Shamim, Amjad
3
Shulga, Lenna V.
3
Tang, Chuanyi
3
Tronvoll, Bård
3
Vera, Jorge
3
Verhoef, Peter C.
3
Aflaki, Sam
2
Ahonen, Toni
2
Albinsson, Pia A.
2
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AMS review : official publication of the Academy of Marketing Science
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing theory
1
The journal of services marketing
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ECONIS (ZBW)
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1
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
2
Pricing co-created value : an integrative framework and research agenda
Read, Stuart
;
Michel, Stefan
;
Schumann, Jan Hendrik
; …
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
3
,
pp. 155-183
Persistent link: https://www.econbiz.de/10012162440
Saved in:
3
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
4
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
5
Value co-creation : concept and measurement
Ranjan, Kumar Rakesh
;
Read, Stuart
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
3
,
pp. 290-315
Persistent link: https://www.econbiz.de/10011489053
Saved in:
6
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
7
Co-creating a course ahead from the intersection of service-dominant logic and effectuation
Read, Stuart
;
Sarasvathy, Saras D.
- In:
Marketing theory
12
(
2012
)
2
,
pp. 225-229
Persistent link: https://www.econbiz.de/10009571590
Saved in:
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