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~person:"Del Chiappa, Giacomo"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Relationship marketing"
~subject:"Service quality"
~subject:"Service-dominant logic"
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Customer satisfaction
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Service-dominant logic
Beziehungsmarketing
4
Customer value
4
Kundenwert
4
Betriebliche Wertschöpfung
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Value creation
3
Consumer behaviour
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Ethiopia
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Value dimensions
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1
Extrinsic vs. intrinsic values
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Hospitality
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consumer value
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dynamicity
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Del Chiappa, Giacomo
Kumar, V.
32
Madhani, Pankaj M.
14
Eggert, Andreas
11
Verhoef, Peter C.
10
Bruhn, Manfred
9
Fader, Peter
9
Gallarza, Martina G.
9
Gil Saura, Irene
9
Günter, Bernd
9
Heinonen, Kristina
9
Helm, Sabrina
9
Bauer, Hans H.
8
Frow, Pennie
8
Ko, Eunju
8
Reinartz, Werner J.
8
Venkatesan, Rajkumar
8
Kim, Kyung Hoon
7
Kleinaltenkamp, Michael
7
Krafft, Manfred
7
Matzler, Kurt
7
Neslin, Scott A.
7
Wiesel, Thorsten
7
Edvardsson, Bo
6
Georgi, Dominik
6
Hadwich, Karsten
6
Hammerschmidt, Maik
6
Lehmann, Donald R.
6
Maas, Peter
6
McColl-Kennedy, Janet R.
6
Payne, Adrian
6
Petersen, J. Andrew
6
Saarijärvi, Hannu
6
Skiera, Bernd
6
Strandvik, Tore
6
Weinstein, Art
6
Ahn, Jiseon
5
Aksoy, Lerzan
5
Albadvi, Amir
5
Baesens, Bart
5
Bradlow, Eric T.
5
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
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Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
2
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
3
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
4
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
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