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~person:"Diao, Yixin"
~subject:"Komplexe Systeme"
~subject:"Service quality"
~type_genre:"Bibliografie"
~type_genre:"Book section"
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Komplexe Systeme
Service quality
Dienstleistungsqualität
2
Quality management
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Dienstleistungssektor
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Diao, Yixin
Bruhn, Manfred
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Management technologies for E-Commerce and E-Business applications : proceedings
1
Maximizing management performance and quality with service analytics
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ECONIS (ZBW)
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Modeling and optimization of complex service delivery systems
Diao, Yixin
;
Heching, Aliza
- In:
Maximizing management performance and quality with …
,
(pp. 33-52)
.
2015
Persistent link: https://www.econbiz.de/10011407888
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2
Optimizing quality of service using fuzzy control
Diao, Yixin
;
Hellerstein, Joseph L.
;
Parekh, Sujay
- In:
Management technologies for E-Commerce and E-Business …
,
(pp. 42-53)
.
2002
Persistent link: https://www.econbiz.de/10003514461
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