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~person:"Doellgast, Virginia"
~source:"econis"
~subject:"Human Resource Management"
~subject:"Kundenzufriedenheit"
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Human Resource Management
Kundenzufriedenheit
Call centre
16
Callcenter
16
USA
10
United States
10
Deutschland
7
Germany
7
Collective bargaining
5
Personalmanagement
5
Tarifverhandlungen
5
Comparison
4
Institutional change
4
Institutioneller Wandel
4
Mitbestimmung
4
Vergleich
4
Arbeitsbeziehungen
3
Arbeitsmarktsegmentation
3
Codetermination
3
Dienstleistungsmanagement
3
Employment relations
3
India
3
Indien
3
Labour market segmentation
3
Service management
3
Telecommunications industry
3
Telekommunikationssektor
3
Arbeitsbedingungen
2
EU countries
2
EU-Staaten
2
Gewerkschaftspolitik
2
Organisatorischer Wandel
2
Organizational change
2
Union behaviour
2
Working conditions
2
2003-2004
1
2003-2006
1
Arbeitnehmer
1
Arbeitsmobilität
1
Arbeitszufriedenheit
1
Bank
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Arbeitspapier
1
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English
6
Author
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Doellgast, Virginia
Connell, Julia
5
Kwon, Hyunji
5
Batt, Rosemary L.
4
Ryan, Gerard
4
Abdullateef, Aliyu Olayemi
3
Aparicio-Valverde, Mireia
3
Bassamboo, Achal
3
Chicu, Dorina
3
Hannif, Zeenobiyah
3
Russell, Bob
3
Thite, Mohan
3
Van Jaarsveld, Danielle
3
Allon, Gad
2
Bittner, Susanne
2
Budhwar, Pawan S.
2
Burgess, John
2
Castanheira, Filipa
2
Chambel, Maria José
2
Hu, Kejia
2
Hudson, Sarah
2
Manitz, Michael
2
McDonnell, Anthony
2
Naidoo, Perunjodi
2
Oliveira, Alexandre Ferreira
2
Ramseook-Munhurrun, Prabha
2
Rychalski, Aude
2
Scupin, Yvonne
2
Tilly, Chris
2
Aa, Zanna van der
1
Afèche, Philipp
1
Aksoy, Lerzan
1
Alhakimi, Wail
1
Alotaibi, Youseef
1
Altman, Daniel
1
Ananthram, Subramaniam
1
Andreassen, Tor Wallin
1
Ang, Soon
1
Araghi, Mojtaba
1
Ashtar, Shelly
1
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Industrial relations : a journal of economy & society
2
Brookings trade forum
1
Human resource management journal
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Working paper series / Center for Advanced Human Resource Studies
1
Source
All
ECONIS (ZBW)
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1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia
;
Marsden, David
- In:
Human resource management journal
29
(
2019
)
2
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
Saved in:
3
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
4
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
5
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
6
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
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