Employment systems in call centres in the United Stats and India
Rosemary Batt, Virginia Doellgast and Hyunji Kwon
| Year of publication: |
2009
|
|---|---|
| Authors: | Batt, Rosemary L. ; Doellgast, Virginia ; Kwon, Hyunji |
| Published in: |
The next available operator : managing human resources in Indian business process outsourcing industry. - Los Angeles, Calif. [u.a.] : Response Books, ISBN 978-81-7829-932-7. - 2009, p. 217-252
|
| Subject: | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Personalmanagement | Human Resource Management | Vergleich | Comparison | USA | United States | Indien | India |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003923645