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~person:"Dolen, Willemijn M. van"
~person:"Kumar, Vikas"
~subject:"Brand image"
~subject:"Complaint management"
~subject:"Online retailing"
~type_genre:"Article in journal"
~type_genre:"Festschrift"
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Brand image
Complaint management
Online retailing
Social Web
21
Social web
21
Consumer behaviour
13
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13
Internet marketing
12
Online-Marketing
12
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8
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8
Online-Handel
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Dolen, Willemijn M. van
Kumar, Vikas
Law, Chun Hung Roberts
12
Dwivedi, Yogesh Kumar
9
Hajli, Nick
9
Loureiro, Sandra Maria Correia
8
Rita, Paulo
8
Hollebeek, Linda D.
6
Kumar, Jitender
6
Liang, Sai
6
Schivinski, Bruno
6
Ye, Qiang
6
Akram, Umair
5
Aslam, Wajeeha
5
Filieri, Raffaele
5
Liébana-Cabanillas, Francisco
5
Wallace, Elaine
5
Agnihotri, Durgesh
4
Becker, Kip
4
Bilgihan, Anil
4
Decker, Reinhold
4
Farhat, Kashif
4
Fernandes, Teresa
4
Garay Tamajón, Luis Alfonso
4
Grégoire, Yany
4
Gu, Bin
4
Guzman, Francisco
4
Hu, Nan
4
Kian Yeik Koay
4
Kulshreshtha, Kushagra
4
Kunkel, Thilo
4
Lin, Zhangxi
4
Liu, Xianwei
4
Martinez, Luis F.
4
Oestreicher-Singer, Gal
4
Pauwels, Koen
4
Rana, Nripendra P.
4
Ranfagni, Silvia
4
Sashittal, Hemant Chaitanya
4
Schuckert, Markus
4
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Journal of retailing and consumer services
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic commerce : IJEC
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management : IJSOM
1
Journal of global marketing
1
Marketing intelligence & planning
1
Psychology & marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
11
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11
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1
Investigating the impact of online brand communities on online customer engagement and brand loyalty
Gupta, Rajeev
;
Kumar, Vikas
;
Kaushik, Arun Kumar
; …
- In:
Journal of global marketing
36
(
2023
)
4
,
pp. 319-338
Persistent link: https://www.econbiz.de/10014390288
Saved in:
2
Role of customer perceived brand ethicality in inducing engagement in online brand communities
Kumar, Vikas
;
Kaushal, Vikrant
;
Shashi
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014253572
Saved in:
3
Web analytics applications, opportunities and challenges to online retail in India
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10013257550
Saved in:
4
Enhancing participation intentions in online brand communities
Kumar, Vikas
- In:
Marketing intelligence & planning
40
(
2022
)
7
,
pp. 898-913
Persistent link: https://www.econbiz.de/10013393592
Saved in:
5
Simplicity is not key : understanding firm-generated social media images and consumer liking
Overgoor, Gijs
;
Rand, William
;
Dolen, Willemijn M. van
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
3
,
pp. 639-655
Persistent link: https://www.econbiz.de/10013399580
Saved in:
6
Drivers of brand community engagement
Kumar, Jitender
;
Kumar, Vikas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012238383
Saved in:
7
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
8
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
9
Reputation management through online feedbacks in e-business environment
Kumar, Vikas
;
Pradhan, Prasann
- In:
International journal of enterprise information systems …
12
(
2016
)
1
,
pp. 21-37
Persistent link: https://www.econbiz.de/10011493662
Saved in:
10
Consumer cynicism toward collective buying : the interplay of others' outcomes, social value orientation, and mood
Dolen, Willemijn M. van
;
De Cremer, David
;
Ruyter, Ko de
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 306-321
Persistent link: https://www.econbiz.de/10009547323
Saved in:
1
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