//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Dong, Beibei"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer participation"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Service quality
4
Customer participation
3
customer participation
3
Customer integration
2
Kundenintegration
2
cocreation
2
Beschwerdemanagement
1
Cocreation
1
Complaint management
1
Consumer choice
1
Coproduction
1
Customer cocreation
1
Customer coproduction
1
Customer engagement
1
Customer expectation
1
Customer innovation
1
Customer service
1
Dienstleistung
1
Efficiency
1
Kundenbindungsprogramm
1
Kundenservice
1
Loyalty program
1
Mandatory participation
1
Rabatt
1
Rebate
1
Replaceable participation
1
Service output
1
Service process
1
Services
1
Voluntary participation
1
ability
1
attribution of failure
1
benefit of participation
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Dong, Beibei
Morgan, Todd
6
Sivakumar, K.
5
Yoo, Jaewon
4
Anokhin, Sergey Alexander
3
Auh, Seigyoung
3
Chen, Sandy C.
3
Joo, Jaehun
3
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Raab, Carola
3
Robbert, Thomas
3
Roth, Stefan
3
Straus, Lennart
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Ates, Zelal
2
Azis, Yudi
2
Balaji, M. S.
2
Benoît-Moreau, Florence
2
Bilstein, Nicola
2
Blaurock, Marah
2
Bonnemaizon, Audrey
2
Büttgen, Marion
2
Cadenat, Sandrine
2
Chang, Woojung
2
Costers, Annelies
2
Danarahmanto, Pri Agung
2
Evans, Kenneth R.
2
Fang, Eric
2
Garbas, Janina
2
Gong, Taeshik
2
Griffith, David A.
2
Jha, Subhash
2
Jin, Jason Lu
2
Kaltum, Umi
2
Kamboj, Shampy
2
Ma, Shuang
2
Marakhimov, Azizbek
2
Mengüç, Bülent
2
more ...
less ...
Published in...
All
Journal of service research : JSR
2
Journal of marketing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"We earned the coupon together" : the missing link of experience cocreation in shared coupons
Fang, Eric
;
Dong, Beibei
;
Zhuang, Mengzhou
;
Cai, Fengyan
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 451-471
Persistent link: https://www.econbiz.de/10014245145
Saved in:
2
Customer
participation
in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
Saved in:
3
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
4
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
5
A process-output classification for
customer
participation
in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
6
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->