//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Edvardsson, Bo"
~person:"Qu, Hailin"
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Forschung"
~subject:"Service industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Forschung
Service industry
Dienstleistungsqualität
51
Service quality
51
Relationship marketing
27
Customer satisfaction
25
Kundenzufriedenheit
25
Consumer behaviour
23
Konsumentenverhalten
23
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
Emotion
6
Gastronomie
6
Hotel industry
6
Hotellerie
6
Restaurant industry
6
Betriebliche Wertschöpfung
5
Customer integration
5
Dienstleistung
5
Kundenintegration
5
Schweden
5
Services
5
Sweden
5
Value creation
5
Dienstleistungssektor
4
Digitale Dienste
4
Web-based service
4
Arbeitsverhalten
3
Brand
3
Brand management
3
Customer experience
3
Gender
3
Geschlecht
3
Internet
3
Markenartikel
3
Markenführung
3
Service recovery
3
Service-Dominant Logic
3
more ...
less ...
Online availability
All
Undetermined
19
Free
1
Type of publication
All
Article
29
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Aufsatz im Buch
2
Book section
2
Language
All
English
29
Author
All
Edvardsson, Bo
Qu, Hailin
Quach, Sara
Bruhn, Manfred
21
Prentice, Catherine
21
Mattila, Anna S.
19
Han, Heesup
18
Gong, Taeshik
14
McColl-Kennedy, Janet R.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Gil Saura, Irene
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Rahman, Zillur
11
Patterson, Paul G.
9
Prybutok, Victor R.
9
Sreejesh, S.
9
Usman, Osly
9
Witell, Lars
9
Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Jang, Soocheong
8
Marimon, Frederic
8
Park, Jungkun
8
Rather, Raouf Ahmad
8
Sharma, Piyush
8
Stauss, Bernd
8
Wong, IpKin Anthony
8
Benkenstein, Martin
7
Bolton, Ruth N.
7
Cheng, T. C. E.
7
Dahlgaard-Park, Su Mi
7
Georgi, Dominik
7
Grégoire, Yany
7
Hadwich, Karsten
7
Hogreve, Jens
7
Le Nguyen Hau
7
Osman, Zahir
7
more ...
less ...
Published in...
All
International journal of hospitality management
4
Journal of service management
4
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Journal of hospitality marketing & management
2
Services marketing quarterly
2
International journal of contemporary hospitality management
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism and hospitality research : the surrey quarterly review
1
more ...
less ...
Source
All
ECONIS (ZBW)
29
Showing
1
-
10
of
29
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
4
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
5
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
6
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
7
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
8
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
9
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
10
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->