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~person:"Edvardsson, Bo"
~subject:"Konsumentenverhalten"
~subject:"Service-dominant logic"
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Konsumentenverhalten
Service-dominant logic
Dienstleistung
7
Dienstleistungsqualität
7
Service quality
7
Services
7
Beziehungsmarketing
4
Dienstleistungssektor
4
Innovation
4
Relationship marketing
4
Service industry
4
Betriebliche Wertschöpfung
3
Customer integration
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Forschung
3
Kundenintegration
3
Kundenzufriedenheit
3
Research
3
Service management
3
Strategic management
3
Strategisches Management
3
Value creation
3
Arbeitsgruppe
2
CEO
2
Consumer behaviour
2
Customer experience
2
Customer service
2
Customer value
2
Deutschland
2
Dienstleistungsinnovation
2
Führungskräfte
2
Germany
2
Kundenservice
2
Kundenwert
2
Managers
2
Role of marketing
2
Schweden
2
Service innovation
2
Service-Dominant Logic
2
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Edvardsson, Bo
Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
5
Bloemer, Johanna M.
4
Malthouse, Edward C.
4
Mattila, Anna S.
4
Buoye, Alexander
3
Cooil, Bruce
3
Hammedi, Wafa
3
Lariviere, Bart
3
Leroi-Werelds, Sara
3
Gruber, Thorsten
2
Gustafsson, Anders
2
Hammerschmidt, Maik
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hodgkinson, Ian R.
2
Hollebeek, Linda D.
2
Jaakkola, Elina
2
Joosten, Herm
2
Kandampully, Jay
2
Keating, Byron W.
2
Keiningham, Timothy Lee
2
Kunz, Werner
2
Lemmink, Jos
2
Lin, Jiun-sheng Chris
2
Meyer, Anton
2
Odekerken-Schröder, Gaby
2
Ramaseshan, B.
2
Rust, Roland T.
2
Sparks, Beverley
2
Tronvoll, Bård
2
Verleye, Katrien
2
Witell, Lars
2
Wu, Luorong
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akaka, Melissa Archpru
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Journal of service management
3
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ECONIS (ZBW)
3
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
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