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~person:"Ellinger, Alexander E."
~subject:"Complaint management"
~subject:"Kundenservice"
~subject:"Salespeople"
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Complaint management
Kundenservice
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Customer service
6
Dienstleistungsqualität
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4
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2
Customer satisfaction
2
Kundenzufriedenheit
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Ellinger, Alexander E.
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Haas, Alexander
6
Luczak, Holger
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Medler-Liraz, Hana
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Journal of business logistics : JBL
1
Journal of service theory and practice : JSTP
1
Service business
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Transportation research / E : an international journal
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ECONIS (ZBW)
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Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
2
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
3
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
4
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
5
The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.
;
Keller, Scott B.
;
Elmadağ …
- In:
Journal of business logistics : JBL
31
(
2010
)
1
,
pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
Saved in:
6
The relationship between integrated logistics and customer service
Ellinger, Alexander E.
- In:
Transportation research / E : an international journal
33
(
1997
)
2
,
pp. 129-138
Persistent link: https://www.econbiz.de/10001245052
Saved in:
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