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~person:"Eriksson, Kent"
~person:"Girard, Tulay"
~person:"Guillén, Marta Estrada"
~person:"Mäenpää, Irinja"
~person:"Robson, Julie"
~person:"Yavas, Ugur"
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Eriksson, Kent
Girard, Tulay
Guillén, Marta Estrada
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Robson, Julie
Yavas, Ugur
Baumann, Chris
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The international journal of bank marketing : IJBM
21
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ECONIS (ZBW)
14
OLC EcoSci
7
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1
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
2
Insurance
Robson, Julie
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009388887
Saved in:
3
Service quality in bank during an economic crisis
Monferrer-Tirado, Diego
;
Guillén, Marta Estrada
;
Roig, …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 235-259
Persistent link: https://www.econbiz.de/10011486818
Saved in:
4
Services branding triangle : examining the triadic service brand promises for creating a strong brand in banking industry
Pinar, Musa
;
Girard, Tulay
;
Trapp, Paul
;
Eser, Zeliha
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 529-549
Persistent link: https://www.econbiz.de/10011593969
Saved in:
5
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
6
Searching for new saving behavior theories : how relationships between banks' customers and advisors affect household saving
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 279-299
Persistent link: https://www.econbiz.de/10010387142
Saved in:
7
The dark side of trust and the light side of working alliances in financial services
Söderberg, Inga-Lill
;
Sallis, James E.
;
Eriksson, Kent
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 245-263
Persistent link: https://www.econbiz.de/10010366743
Saved in:
8
Social value in retail banking
Roig, Juan Carlos Fandos
;
Guillén, Marta Estrada
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 348-367
Persistent link: https://www.econbiz.de/10009787622
Saved in:
9
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
10
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10010070533
Saved in:
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